Bentong Hotels with Airport Shuttle

"Feeling worst experience on this trip, since had wasted lots of times on confirming which room I would stay, like last time actually I had self-checked in by using the machine by myself, but I can't reach the room number as the machine provided which mentioned the room is situated at Tower 3, Level B1, but unreachable, the lif got issue, can't reach the level of the room whatever I had press B1 already...Had tried lots of times, then no idea, I tried to ask the person in charge at the reception, then she provided me a new room, however, still wrong tower(Tower 3, Level 28), but it mention Level 28 on the receipt, then I guess by myself may be the room is at Tower 2, luckily, that's it...It had spent lots of time for finding and check in the hotel, had large affected my trip plan...Anyway, also suggested here, please mention clearly on the hotel booking webpage or app like if standard room is at Tower 1 and the Y5 triple room is at Tower 2 and 3. Actually, last time I would like to book adjacent room which are two different types of room, but just acknowledged by the workers, both of the room at different tower. Before I booked, I have tried to ask is it can provide adjacent room for me since family trip, would like to stay together via Trip.com but getting the response from email told me First World Hotel will try their best to meet the requirements...actually, that time you should let me know there is different tower due to different types of room right? And I might change same types of room so that become convenient to all of us. Thank you"