Bentong Hotels with Shuttle Service

Very poor self service check-in process. There were no proper directions and guidance. Used the self check machines hoping to check in early, only to found out that all online bookings of hotels need to first Q up at the OTA line for the staff to input your ID in their booking system before you can do self check in. Total time spent waiting at the OTA Q is about 1 hr. Took a Q number of for service counter to help but they were 50 over people in-front of me. As I have child with me, decided to go for lunch. Came back at 3pm to do self check in and no keep showing no room available. Ended up I had to approach the service counter for help. As I have missed my Q number, I approached the supervisor but was told to wait at counter 10 which was not moving. As I saw counter 7 was cleared, I went up and was served by Miss Dyna. I appreciated her outstanding customer service. Knowing that I had booked 2 rooms, she straight away assigned adjoining rooms for me without asking. However, the first assigned rooms weren’t adjoining so we have to return back to counter and approach her. She apologised and re-assigned the rooms to us and this time is correct. Glad to serve by her which makes our day pleasant. As for the rooms, don’t expect too much. I was assigned to level 4 and facing another room windows. The floors weren’t clean as hair, dirt can still be found on floor, so we go to buy slippers. no wifi in the hotels and network in the rooms were poor. Despite having data roaming or even eSIM it was bad. The only plus point was easy accessible. Best to get better rooms if with children. The rooms photos should be updated as is misleading.

A very beautiful hotel in a quiet and serene place. Great for a break from the hustle and bustle of the city. Good spread for breakfast but needs improving on the coffee.One drawback is the water in the toilet. It was pretty rusty when we tried to use the jacuzzi. So we were a little disappointed.

Lift slow, sink water discharge slow. Asked for higher floor but given the lowest. Abit noisy as party going on at L5. Others are fine.

The sunset is super beautiful, and you can have a chance to see the sea of ​​clouds when you get up early. The room service is very good, and the musty smell was dealt with in less than 5 minutes!

We stayed in this hotel for three nights. On the first night I noticed that the toilet was plugged. The repairs were not much improved. The room was changed the next morning. The toilet was fine, but the bathroom shower was very slow. The room we checked in was a bit different from the photo we made when booking on trip.com

Hotel is at good location. Overall is good. Not so clean. Weather is cold.

Very nice place so comfy for family , i love the view n the pool , very close to the store , .. so easy to checkin & checkout . Evrythng just smooth & nice 😍😍😍