Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
407 reviews
8.2/10
1 night
From SAR 197
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8.9/10
Very Good
MMystery solvedThe stay was good, clean, and easy access to the mall, casino and sky avenue. However be prepared for a 100m run from the entrance to your hotel room, it is actually wide enough and quite a nice walk 🤭 staff were well trained and attentive to any needs or questions you may have, not sure what amenities the hotel has as there wasn’t any that had directional cues for guests, so I’m guessing there aren’t any? I may be wrong
GGuest UserThe room is spacious and clean. I love the ambience and the hotel is quite big so u have to walk around to get to your room. The view is nice and overall is good. But there is no iron and iron board in the room which is kind of bummer. Else than that all ok
GGuest UserGreat! A truly enjoyable experience from start to finish. The check-in process was smooth and welcoming, with staff who were friendly and we got a room with a nice mountain view. The room was spotless, comfortable and there are many eateries and convenience stores nearby. Drawback was a few cancelled trips from Grab, who were not willing to go up Genting, but nevertheless we still managed to get a ride.
JJamieypHappy to stay here even just one night, we went there on weekdays it's not crowded at all. Room is clean and well designed.
Breakfast is buffet line. you can pick whatever you want and for the taste itself i will just say it's standard. Location is not far from eating place but takes around 30 mins to go to genting.
Some downside here.. there's construction site on the way to hotel so, road is quite bumpy, lots of hole, dust and the room that i got is connected room sometimes when others room laughing too loud, We also hear them 🤣
CChiang IreneWe still rated 5 stars as our stay was great overall. Just wanted to let you know that even though the ”DO NOT DISTRUB” sign was on, my friend saw staff and the manager opening her door room. Nothing was missing. The air conditioner also couldn't be adjusted, but everything else was fine.
VVasanth Vignesh M RHad a wonderful stay at Swiss-Garden Hotel & Residences, Genting Highlands. The service was excellent, and the staff were friendly, professional, and always ready to help.
One of the highlights of my stay was the foot massage at the hotel, which was very relaxing after a long day. The food was also good, with a nice variety of options and great taste.
The breakfast area was quite crowded in the morning, but I visited during a long weekend, so that was understandable. Despite the crowd, the staff managed the situation well.
Overall, it was a very pleasant experience. Great service, comfortable facilities, good food, and a relaxing atmosphere. I would highly recommend this hotel to anyone visiting Genting Highlands and would happily stay here again. ⭐⭐⭐⭐⭐
LLC666The hotel was basic and quite dated. There was no aircon and you can hear the noise from the amusement park and restaurants all day. Location is prime if you are staying to watch concert at the Arena of Stars. But seriously lack of service as it would take you at least 45 mins to check in unless you use those self checkin machine. No facilities and you have to go to another hotel for breakfast. No signage or whatever and it's quite easy to get lost.
GGuest UserThis is our first stay in ion delemen for 4D3N. The unit is very spacious and clean however we faced some difficulties as below.
1. Broken bedframe: One of the room bed is broken and we have reported to the reception immediately however no action was taken nor any updates was received. There are difficulties every time when we sleep on it as it is unstable.
2. Wifi connection: Throughout our stay, we unable to connect to hotel WiFi and no action was taken to rectify it.
3. Noisy door: There's a very annoying sound every time when we open or close the room door.
AAnonymous UserWe had a very unpleasant experience at this hotel despite it being new. From the moment we arrived, there was a strong drainage smell in the lobby, which was already off-putting.
Check-in was extremely slow and disorganized. Even though we were the only guests checking in at the time, it took more than 30 minutes just to receive our room key. When we finally entered the room, we were surprised to find that it was not the room type we had booked.
We had to call reservations ourselves to seek clarification, but no proper follow-up was given. When we returned to the reception, the staff seemed unaware of the issue. After further checking, we were informed that the room we had booked was no longer available. This was very disappointing, especially since we had already paid in advance. It is unacceptable that a confirmed booking was not honored, and even more concerning that staff were instructed not to disclose the real reason.
Eventually, they offered us a different themed room, but by then we were already exhausted from waiting and dealing with the situation. We accepted it just to move on, but the experience completely ruined what was meant to be a birthday surprise for our daughter, for which we had specifically paid extra.
To make matters worse, the bathroom had a strong drainage smell that was very difficult to tolerate. Although the room itself was clean, the odor made the stay uncomfortable, and we were simply waiting to check out.
Facilities were generally okay, and the buffet breakfast had a good variety. However, the food was quite tasteless.
Overall, this was a very disappointing stay,
EEnchanteLilla Resort Janda Baik is a peaceful and refreshing getaway, perfect for anyone looking to escape the busy city. The resort is surrounded by nature, with clean and spacious rooms that feel cozy and well-maintained. The environment is quiet, relaxing, and suitable for families, couples, or small groups.
The staff are friendly and helpful, and the overall atmosphere is calm and enjoyable. However, because the resort is close to nature, ants can sometimes appear in the rooms and even get into the beds and toilets. It’s recommended to bring some insect repellents just in case.
Overall, it’s still a pleasant stay with good service and a beautiful natural setting—great for a peaceful break if you don’t mind a bit of nature coming indoors.