Preferred Hotels in Venice

The hotel is in a very good location, a 5-minute walk from the train station. Mornings are abundant. Disposable cups with hot water and ice are provided on the floor. The heating is sufficient.

Unfortunately not a 4 star quality hotel. The hotel as a whole smells of sewage. I booked because of its location to the bus and trains which was great, but it’s right in the path where all tourists pass so very busy. The room itself had two windows facing a dead end alleyway. The bathroom had no windows and the shower glass was only able to catch half the water. The room had barely any amenities including dusty stained ikea mugs that hadn’t been cleaned after the past use. The noise echoes from above and below in the room making it difficult to sleep. The best part was the breakfast and outdoor seating. Unfortunately just didn’t feel like it was worth the amount paid.

A perfect little gem… We Stayed here for 5 nights and what a wonderful little hotel that we found and we’re lucky to have stayed at. The location of the hotel opposite the main train station with the bus station just a 5 minute walk was fantastic. From the air conditioning, to the showers that worked perfectly, to the beds that were so comfortable after a day of site seeing pounding the streets. We really had an enjoyable stay whilst celebrating our 10 year wedding anniversary and cannot thank each and everyone of the staff enough, they were professional, friendly, courteous, helpful, I could go on and on. If your seriously looking for a hotel that will make your trip feel like home from home than this is the hotel for you.

an excellent hotel with excellent service. We had 5 rooms reserved at the hotel. We left the hotel to go to Ravenna via the trains. We left our Apple air pods in of one the rooms. The gentleman from the front desk (morning shift - sorry I don’t remember his name) on his own walked over the train station, tracked us down and surprised us to give us the air pods. I travel a lot and have never seen such exceptional service. Literally, because of his level of exceptional service from when we checked in to now, we decided to change our hotels (when we return from the cruise) to stay again at The Carlton because of his above and beyond attitude. Thank you for your hospitality and outstanding experience from the point of when we first checked in.

Disappointed by the level of service and outdated hotel. For that very pricy 4 stars hotel, I would have appreciated a higher level.. the staff was not particularly friendly neither helpful. The room was very dark with casi no natural light, not renovated like the booking picture. The bathtub was broken, they send someone that didn’t care of it and said it was indeed broken, reception didn’t propose anything in exchange. I ended up trying to fix myself for 1/2h. Bit sad.. also the Jacuzzi/public bath or gym are not accessible for free. You have to pay and book ahead.. you would imagine it’s included in the price. Positive side: very well located in the center, in the main luxury street, explain the price I guess? The rooftop is really the highlight with beautiful sunset, where we drunk our complementary bottle. The breakfast is really good, one of the best so far. Will not come back, not worthy.

We arrived via Water taxi directly from the airport to the Canel Grande's private jetty and drinks balcony. If you can afford the €130 25 minutes journey, and are new to the city like us, it's amazing introduction. We felt quite the film stars! Our welcome was incredible. We got to the hotel very early - 9ish and our room wasn't ready, only to be expected. So we dropped our bags off and headed off to explore and get lost in Venice for the first and not the last time over the next 4 days we were there. Thank heavens for Google maps! Coming back around midday our room was still not ready, which gave us the opportunity to drink Aperol Spritz - the drink of Venice on the Hotels balcony while watching the water traffic on the Grand Canal by. Mesmerising... When our room was ready our baggage already there, along with a bottle of prosecco on ice, and hand written note wishing us a happy 35th wedding anniversary. We chose a room without a view which not only saved money, but made us go out and enjoy the city. The hotel has plenty of seating outside and in to enjoy the view anyway. It's is in a cul-de-sac, that makes it feel very private, as few people go down it. The room are in the Italianate Baroque style. Very clean and comfortable. The staff are impeccable, friendly, informed and helpful. It felt like a happy place to work. Note: Due to the small seating area inside, the excellent breakfast needs to be booked. The number 1 canal bus, a 3 minute walk from the hotel that takes you directly to San Marco Square. We only once asked for restaurant recommendation (La Patatina). This was the best of the best of meals we had in Venice. But at wine starting at €32 a bottle, expect a bill of around €110 for 2. From The Hotel is a marvel, we loved every moment were there. Over 3 days we walked over 25 miles, of this grand and historic city, saw great works of art in several museums and churches but missed much more. So, will we go back? Definitely. And Canal Hotel is where we will stay!