"I had an unrefundable booking in this hotel. After my flight was canceled, I had to contact Trip.com to request the reservation and the amount. Trip.com The hotel management refused to cancel because of the policy of unreturned booking, and sent me an official message that the cancellation request was rejected and the booking was still in place. Two days later, I could book another flight, and when I arrived at the hotel (two days later), I was surprised that the booking was no longer there. The hotel management told me that Trip.com had notified them to cancel the booking, and that the hotel had received no money for this booking. And the suite that was reserved for me was allocated to other inmates. In other words, I didn't get a refund, and at the same time I didn't find a reservation on my arrival, and as a result I had to book two new rooms and pay extra fees from my pocket. I still cannot understand how the booking could be “irrecoverable” and canceled, and then discovered when I arrived that the booking had already been canceled and no longer existed. It was a very frustrating experience that caused financial losses and great pressure on my family during my travel."

"The room cleanliness was not good. They didn't do anything when we asked them to clean the room."

"The rooms are not clean enough, the air conditioner is broken, the refrigerator is useless because it does not provide enough coldness, and it is probably broken. The food is average in taste, not bad but sloppy."

"The service was very good also the room was so clean. The breakfast is aslo excellent"

"The hotel, overall, did not meet the expectations of a 4-star rating as it was described. The only positive aspect was the breakfast, which was acceptable to a certain extent. However, it still needs improvements and some basic additions to reach a better standard, although it remains within an average acceptable level. Regarding the rooms, there were clear issues with cleanliness. The rooms were not cleaned on a daily basis, and bed sheets and towels were not regularly changed, which affected the overall comfort of the stay. Another major drawback was the location. The hotel is situated in a residential, non-touristic area, far from the city center. This made transportation inconvenient and almost entirely dependent on taxis to reach any central or touristic locations. Overall, the hotel experience was below expectations and did not reflect the advertised rating."