"Great place and food . Helpful and friendly staff"

"Our hotel was okay. The hotel left besides that belongs had a excellent kitchen so far. I ordered a Entrecote which was brought in 5 minutes. The fries were mask and just as cold as the meat. As something like that happens, everyone can think."

"We came back to this fabulous place after over 10 years and Anna has made it even better! She is a wonderful host, discreet and helpful and always professional. The food was very fresh and high-level but true to ingredients and excellent at all times - breakfast and dinner both!! A fabulous wine list, with many local gems to try. We ended up going to buy a few crates of our favorite from the winery directly. The room is modern, clean, spacious and welcoming with nice touches like robes and a coffee machine. You can't hear a sound - it is total peace and quiet. The common areas are inviting and calm, even at full capacity (which is not many), you feel at home and relaxed at all times. The pool area is clean and the surrounding gardens are beautiful. Our dog enjoyed the small creek and we loved having privacy even in a B&B accommodation. We were grateful for this restful escape and that even years later it is still an excellent place to come. The quality-price ratio is much appreciated and we already planning our return. Anna has really kept the charm and wonder of this great spot!!! And brought it to the next level. Merci! "

"The hotelier sent me a message 4 days before the start of the stay saying that he had to relocate us and gave me a telephone number to contact, without specifying the name of the hotel or the address of the new accommodation. I called the number in question, the person told me that the hotelier was used to doing this (taking overbookings) and told me where they were located, about twenty minutes from Autun. Too far from what we wanted... The date to cancel the reservation for free had already passed, so I contacted the hotelier so that he could proceed with the cancellation so that I could receive confirmation of the cancellation from the booking platform. He told me that it was up to me to do what was necessary, which I refused. In short, the tone rose, the manager ended our conversation. I understand the Tripadvisor ratings: 56% of reviews "horrible" and 23% "poor". I haven't tried the hotel but in my opinion it's better to move on. The manager is unpleasant and is clearly not cut out for this profession."

"Why put 160 bedding in a tiny bedroom? Result: impossible to move around, to use THE chair stuck between the desk and the bed. Obviously, given the cramped conditions, no 2nd seat for a room for 2 people. Likewise, only one power outlet in the bedroom and none in the bathroom, worthy of a bathroom on a boat. So don't consider using an electric razor or hair dryer. Fortunately the bedding was good, the parking lot at the foot of the hotel was not closed, and the young man at reception did a lot to help residents, which helped avoid the "mediocre" rating."

"We were on a road trip in France a few weeks ago. Several months before leaving, we booked one night in Maison Sainte-Barbe because we wanted to see Autun. We communicated with the hotel a few times about our arrival, so they were quite aware of our booking. We arrived at the hotel at approximately 5:30pm after a long day of travel, tired and ready to relax a bit before dinner. But something looked off...the hotel looked completely closed. No one answered the door. We texted. No reply. Well, we thought, certainly someone will be here shortly. So we waited about 30 minutes and started to get concerned...were we being ghosted? It was getting dark and we thought we had better try to find another hotel asap, lest we end up sleeping in the car. We texted Maison Sainte-Barbe several times over the next hour while we drove in circles around Autun trying to get cell service so we could locate another hotel with an available room, but there are not many hotels in Autun. We found some addresses listed in town, or just outside, but because there was no cell service, we had to drive to each of them, just to find them closed as well. (It was Armistice Day in France and many businesses were closed that day. We were not sure if this included hotels.) We eventually determined we had to leave town in order to find a hotel, and ended up in Beaune, an hour away, at a hotel way out of our price range because it was nearing 9pm and we were desperate. The hotel was way outside of town so our only dinner option was the restaurant in the hotel. They were close to closing, so they offered to prepare something and bring it to our room. The menu was insanely expensive, so we only ordered two appetizers (which were tiny) and that was our dinner that night. (We discovered a €20 room service charge the next day.) We went to bed hungry and completely stressed out. Our hotel bill plus appetizers was €320 We had the option of returning to Autun the next day to see the town, but we could not backtrack two hours, and sadly, we missed seeing the town altogether. Later the next morning, Maison Sainte-Barbe finally responded to our texts from the night before. They said something to the effect of "we had to go to Dijon for an emergency and we forgot to tell you. Sorry! Hope you found another hotel." It was such a callous reply after all we had been through. Did they think it would be easy for us to find another hotel? We wanted them to know it wasn't, so we wrote back and related the story above. They never sent a response. They apparently don't care much about their clientele. We implore people to seriously reconsider before booking this hotel."