Hotel Makech

Hotel Carolina Bacalar

"The scenery is beautiful, and everything is great."

Hotel Azulea Bacalar - Lagoon Front

Agam Hotel

"Excellent location, cleaning, good facilities and beautiful place 🩷"

Mia Bacalar Luxury Resort & Spa

"It was an enjoyable trip overall. The only two issues I had was 1. My unit with the jacuzzi had some wear, seems like there was a leak because there’s sealant on all corners throughout the room. 2. The couples massage was nice!! I asked for tension/deep tissue but didn’t get that. It was a bit light and skipped front upper body area."

Boca de Agua Bacalar

"This hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner. The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place: - very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again. - very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel. - the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours - waiters service also very inconsistent. Some friendly, some couldn’t even say “hello” - food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious. - on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner) Overall, too many little things that went wrong to make this stay enjoyable."

Tierra Maya Hotel Spa & Sanctuary

"Hotel was overall decent. However, in a Few occasions when we asked to have the room clean , food was left in the room. We also had a scorpion in our shower which made it very scary to shower after."

Blue Palm Bacalar

"Even if I try, I can't find a single thing that went wrong with this stay: beautiful property, same goes for the pool and rooms, good location, always available and very kind staff, wonderful and abundant breakfast! I would have loved to stay much longer!"

Casa Zazil

"stayed here for 2 nights. very helpful ladies that owns it. They helped booked our tour on the lake. Clean rooms ond good breakfast. you can choose different every day. nice little pateo in the middle where have your breakfast. a little walk downtown but we found very nice restaurants just around the corner. Absolutly recommend to stay here."

ADE Hotel Bacalar

"This hotel was nice, I had one of the rooms with the terrace out to the front of the hotel. Having now been there I think this was a better room than one of the poolside ones as they were probably noisier. There was a problem with my door lock and this was fixed in a timely manner even thought it was 1st Jan ! I didn’t have breakfast but it looked nice when I saw people as I was checking out. They called a cab for me when I needed it. The oool and seating area looked nicer in real life than the photos which were on **********. This hotels is about. 10 min walk from the main shops/food/tourist area. This suited me but may not suite everyone."

Hotel Aldea 19 Bacalar

"Good location but very overpriced.Small modern room, tiny bathroom,washbasin in room, no patio,no drawers, wardrobes or cupboards,only 4 hangers on a wall hook.Breakfast ok with basic menu,nice staff."