I arrived a little early for check-in, but I could still have my room thanks to the very professional receptionist. The room is very basic but functional and the single bed is in a wooden environment which limits the movements in the night. The hotel is very comfortable and the hotel is very comfortable and the room is very comfortable.
Alles top! Das Team war sehr freundlich und der Zimmerwechsel aufgrund des fehlenden Warmwassers verlief schnell und völlig unkompliziert.
Einziger Verbesserungspunkt: Dass die Zimmerreinigung bis zum Vortag per QR-Code angemeldet werden muss, ist für Gäste zu wenig sichtbar. Dieser Hinweis sollte beim Check-in und im Zimmer deutlich präsenter kommuniziert werden.
Disappointing stay at this hotel.
1. Thermostat not working within the room were the ambient temperature I guess was around 25 degrees.
As front desk to resolve and was advised that none of the thermostats within the hotel worked as it was centrally heated. Advise was to open the window...obviously the front desk rep would not have slept in this room with the window open to the traffic noise.
2. Paid room tax by cash upon arrival and requested receipt for expenses and was advised i would receive this at checkout. So at checkout I was then advised the hotel had emailed the receipt to me and as you can guess I never received.
Front desk then advised it was being resent and likewise never received.
To the manager...I will ensure a return visit to your hotel in the coming weeks and expect you to refund my 4.50 Euros!