I arrived by train in the morning, and the hotel was able to store my luggage before check-in. All the front desk staff were very friendly.
My room faced the river and had a balcony with a superb view.
The breakfast offered a wide variety of delicious options. Whenever a dish was running low, it was quickly refilled.
The room was generally clean, but there were some hairs on the sheets and also on the floor.
The room is a bit old, and there is a musty smell after entering 🚪.
The front desk clerk was poor.
Breakfast variety is single. However, it is close to the 600-year-old bridge, and there is a supermarket opposite.
The hotel room was very spacious, with large beds and a good smart TV. It was a bit dark because one of the spotlights wasn't working. The bathroom had a few minor issues but was otherwise fine. The staff were very friendly. The breakfast was excellent, and the food at the hotel restaurant was also good. The prices were comparable to, or even slightly cheaper than, other restaurants. We had dinner there and it was enjoyable. The pool and the changing rooms with lockers were also good. The location isn't near the bridge or in the city center. It's about a half-hour walk or an easy taxi ride. The bus isn't always reliable, so keep that in mind.
Very friendly and helpful staff. Perfect location as well! Situated in the old town, it is extremely near many of the highlights of Mostar.
Another thing is that the pavements in the old town are not great for suitcases which is another point in Hotel Emen's favour - they are at one of the entrances to Hotel Emen so you don't need to carry your luggage very far at all!