"We celebrated our 25th marriage anniversary at The Khyber Hotel in Gulmarg, and it was truly magical – the staff made our milestone unforgettable! To top it off, the team surprised us with a beautifully decorated room, a celebratory cake, and a lovely bouquet – pure perfection that made our anniversary day extra special. Nestled amid breathtaking snow-capped peaks, the resort offers luxurious rooms with stunning views, impeccable cleanliness, and top-notch amenities like the spa and ski facilities. The property feels like a warm embrace from the Himalayas – cozy fires, gourmet dining, and seamless service throughout. They went above and beyond for us: the front office stars Nazima and Ishfaq welcomed us with genuine warmth and made check-in a breeze with their efficiency and smiles, while Faizan went the extra mile to swiftly arrange our gondola ride booking to Apharwat Peak! Dining at Cloves Restaurant was a highlight – Junaid Mir, Tawheed Dar, Mubeena, Firdous, and Sajad delivered outstanding service with flavourful Kashmiri cuisine and personalized attention. Meals felt like home-cooked feasts with a fine-dining twist. The temperature-controlled swimming pool was an absolute delight in the crisp mountain air, perfectly maintained by Touseef and Tamzila, who ensured a relaxing oasis amid the chill. The Khyber isn't just a hotel; it's an experience. We'll be back! 5/5 stars"

"rooms are cozy, toilet door broken, toilet window broken, food quality worse. No room heater available. No electric cattle available in the room. Got food poisoned after eating food. Very pathetic experience with this high price. "

"Pretty great experience, The hotel is good and nice view and in F&B restaurant Special shoutout to Aijaz, bili and zuber Thank you for the great hospitality"

"This made it super easy to explore around. The room was really nice and comfy, making the stay even better. But what stood out the most was the food. Multiple food options available and then they provide freshly cooked food, They made sure that we enjoy and relax at the trip. All in all, it was a fantastic experience with comfy rooms, friendly staff, and amazing experience."

"Hotel does not have basic facilities like warm room and hot water which are essential in cold weather of gulmarg, the heaters were on from 7 pm till 11 pm and hotel informed that it’s as per their policy. This hotel is situated far away from gulmerg. We booked hotel based on earlier reviews but i think they are all managed with make my trip. The food was also not at all good, hygienic, our stay was worst experience after paying huge money for two days"

"Hotel doesn't provide tea/coffee in room. Hotel didn't have clock room to keep luggage. Not worth for money"

"Excellent Stay , Helping Staff , Very nice Food and Ambience is also very beautiful Would recommend to have a stay here"

"It was a great experience,the hotel was really good,the staff over here is very helpful and nice. They took good care of us, Shabir the reception person was very nice,rooms are well cleaned and heater is well placed,there is 24hrs hot water. Overall it was a excellent."

"If you are looking for a place that feels less like a hotel and more like a warm Kashmiri embrace, Heevan Retreat is it. I recently stayed here, and I can honestly say it transformed my Gulmarg trip from "great" to "unforgettable." From the moment I stepped inside, the cozy, wooden interiors provided a perfect escape from the chill outside. But what truly sets this place apart isn't just the architecture—it's the hospitality❄️"