"The hotel has a restaurant and breakfast is included, which is definitely great value for money considering how expensive things are in Norway. The facilities are decent, but you can't cook your own meals. The room is small but well-appointed."

"Hamn did not live up to our expectation. First the positive, the location is beautiful and the view from our upstairs room was exceptional. The staff that we proactively engaged with were also polite and pleasant. Thomas was very helpful as was Ida and Rob(?) at the activities room who is the kayak lead, who took some time to show us on the wall map where to visit for hikes and the best views. Breakfasts were busy, ample and with plenty of choice, good coffee and fresh orange juice The negatives are that Hamn I Senja is somewhat dated now. We appreciate its character but found some issues. Most staff do not acknowledge or engage with you until spoken to. Our room looked a little tired, with a cracked window and venetian blinds that had seen better days. There was no way that we could see of turning the heating down, and there was a strong smell of drains in the shower / bathroom after rainfall. The room was not serviced at all during our three night stay. We don’t expect cleaning for a short stay but to make the beds would have been nice. Our towels remained damp and unchanged. For the premium price we would have expected toiletries rather than wall mounted dispensers. A welcome folder of information for the hotel and its amenities would have been useful to browse rather than a QR code. We thought dining was disappointing with a number of evening dinner menu items changed or unavailable. Service was polite but again, not engaging. The sauna and hot tub areas are not welcoming, even in sunny September, the sauna particularly set invisibly behind locked steel doors gives an air of industry, not one of a pleasant experience. Our stay was pleasant but perfunctory. We shared the above with the management before we left and received again a fairly polite but bland response by email. Could do better we felt"