Probolinggo Regency Hotels with Breakfast

"Objectively, the hotel isn't bad: the staff is pleasant and responsive, and the overall standard is decent. However, several issues made my stay extremely uncomfortable and left me with negative feelings. We checked in late after a long journey, and immediately discovered problems in our room (B7): it was very cold, and the air conditioner didn't work for heating – it just kept blowing cold air. Basic amenities like a fridge and hairdryer were also missing. There wasn't even a phone in the room to contact reception, so I had to go there in person every time. The cold situation was resolved slowly and chaotically: first, the staff went to 'check,' then it turned out they were checking the water, and after that, I still had to wait for a heater. All of this happened at night when I just wanted to rest after the trip, and it significantly ruined my first impression. What was particularly upsetting was the price difference: my room cost me $100 through Trip.com, while my friends paid $60 for a similar room with the same loyalty level. Moreover, they were initially given a room with separate beds, but after complaining, they received a free upgrade – and their room turned out to be significantly better than mine, which amplified the feeling of unfairness. There was also a problem with the curtains in the room: one of the windows had none, making it impossible to create complete darkness and get a proper night's sleep. Access to the room also raised concerns: some staircases were blocked off with film, forcing me to use a steep and slippery ramp. Considering I had a knee injury, this caused serious discomfort. The next day, before checking out, we had a bit of time to rest after our trip to the volcano. I tried to sleep, but construction work started right next to my room: noise, stone cutting, and hammering. Combined with the light from the missing curtains, this made rest impossible. The staff ultimately made the situation worse: first, someone knocked on my door asking about breakfast – I replied that I had already eaten. Half an hour later, just as I was finally drifting off to sleep despite the construction noise, there was another loud and insistent knock on the door, with the same question. After that, I couldn't get back to sleep. In conclusion, despite the hotel generally looking decent and the staff trying to be friendly, the level of comfort was incomparable to the price and expectations. These issues made my experience rather negative."