Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
63 reviews
9.1/10
1 night
From SGD 81
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Featured facilities: Parking, Laundry Service (On-Site)
82 reviews
7.1/10
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8.1/10
Very Good
GGuest UserThe location of the hotel was on point.. we were able to travel very easily from and to airport. We had a good big room with good amenities like bath tub. It's kids friendly and has vast breakfast spread. Staff was courteous and helpful . Overall it's a 10/10 stay.
GGuest UserIt's my 03rd visit to the hotel. Hotel can be easily located. Further the breakfast was excellent and service at the restaurant was also superb. However the reception was not upto the mark and the amenities was not provided in the room. No soap and other lavatory items were provided in the room. It seems the washroom was not maintained or provided with sufficient amenities for the next customer on that day of our arrival. Seems lack of professionalism in that case.
GGuest UserThe room was spacious, clean, and well-maintained. The bed was extremely comfortable, and the amenities provided were top-notch. The staff was courteous and attentive to every need. I also appreciated the quiet atmosphere, perfect for a relaxing stay. Would highly recommend this place to anyone looking for comfort and value
TTraveling TanI stayed at Grand Plaza Suites in Kochi and was very impressed with the service. I had some issues with my room and the ***ager quickly resolved it by setting me up in another room that was above the category I booked. The staff were helpful, ensuring a comfortable stay. My room was clean and well-kept, which I appreciated. The hotel's location is surrounded by ***y restaurants and just a short walk from the beach. It's a great choice for anyone visiting Kochi. Recommended for its convenience and hospitality.
GGuest UserRoom size- spacious
room lighting & illumination- could be better
food- very well prepared, tasty and decently priced
bed and linens- clean and comfortable. Housekeeping- good and prompt. Location- very good. Both bus terminus & railway station are close. Markets also close. Wifi- not very dependable. Needs attention and improvements. Recommended for business travellers.
GGuest UserI am writing to formally address a concern regarding my recent stay at your hotel. I had booked two deluxe bedrooms for four people. However, upon arrival, I was informed that our reserved rooms were no longer available, and we were instead provided with a single deluxe room.
This unexpected change not only caused inconvenience but also failed to meet the accommodation requirements we had planned and paid for. It is disappointing that our reserved rooms were given to other guests despite our confirmed booking.
I kindly request an explanation for this mishandling of our reservation and seek appropriate compensation for the downgrade and inconvenience caused. Compensation could include a partial refund or other suitable remedies, such as complimentary services.
I hope you will address this matter promptly and take steps to ensure such incidents do not occur in the future. I look forward to your response.