The reception staff were unhelpful - in many respects they did not know the full process - unprofessional and not customer friendly. The managers behind the front desk were equally not responsive nor helpful. The staff do not smile (similar to the airport security staff!!). The hotel is really nice and clean. I would stay again at the hotel because it is a nice hotel, but it would be great hotel if the staff were more guest friendly and approachable.
Room was good.
Improvements required -
1. No dining available.
2. There was no extension phone available in room, no proper staff to attend issues.
3. Hand towels (Napkins) not provided.
4. No tissue paper in room and no toilet paper in toilet.
5. TV connection not available, staff not aware about how to solve this.
6. Found cockroach on bed.
7. Breakfast have no quality and is served in room as dining not available.
As per feedback by them, hotel is just renewed so there are some issues.
Exceptional service, spotless rooms, and a prime location made our stay perfect. Staff were incredibly friendly and went above and beyond to ensure a comfortable experience”