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9.4/10
Amazing
Ssplatour original hotel booking at mitsui garden got force cancelled due to maintenance so this hotel was our alternative & it did not disappoint!
service : front desk & staff were very friendly & allowed to store our luggages till evening the next day! [10/10]
room : size was alright for the price, very clean [10/10]
location : amazing, located within walking distance of hiroshima station [10/10]
cost : amazing, given that this was our alternative offered as compensation, its amazing [10/10]
miku & I enjoyed our stay! ありがとうございます!
GGuest UserThe hotel's location is excellent, just a three-minute walk from the Shinkansen. The staff are very friendly and there's a hot spring bath. The rooms are large and clean, with standard amenities like toiletries and pajamas. I was also pleasantly surprised to find a self-service laundry room. I'll definitely choose this hotel again next time!
TTrainbirdVery close to the train station. Everything in this hotel screams retro, but all is well maintained. The only negative points were the automatic tap (annoying to use) in the bathroom and that the bathtub was not entirely clean.
RRustyGVery grand hotel, dated in the age of build. Very clean bathroom and beds. Amazing, grand entrance way. Very close to sightseeing areas and local sighseening bus stops. Excellent view of the city. Lots of personal amenity provided (toothbrush etc). Access to gym/fitness centre is additional (substantial) costs.
Lovely staff with excellent English.
__WeChat28323****Pros:
1. Excellent location.
2. Service was very good.
3. The hotel is quite new.
4. All basic facilities are well-equipped.
5. Breakfast was very rich and varied.
6. They were very accommodating to our two adults and two children. We booked the room for adults, and only had to pay a small difference and buy children's breakfast upon check-in, which was really great.
Cons:
1. The hotel's parking lot is very small and often full. The other two parking lots are quite far, so we just found another parking spot nearby.
2. Dinner on December 30th (New Year's Eve price) for two adults and two children was 21,000 JPY, but the food was really mediocre. Compared to the excellent breakfast and lunch, it was a bit disappointing. Breakfast and lunch, however, were both very good and highly recommended.
3. I've stayed at three Hilton hotels in Japan (Tokyo Disney, Hiroshima, Nagasaki), and none of them have a consistent policy for children. It's always best to call or email ahead to confirm when staying with kids. However, this hotel's extra charge was minimal, which was very considerate.
MM2f4dsq1e****The room size was decent, not small by Japanese standards. The decor felt quite new. They even had Braille identification at the elevator, which was a nice touch. The hotel is right in the city center, making transportation very convenient. It's really close to the Peace Memorial Park and Atomic Bomb Museum, just a few minutes' walk. The area felt safe and quiet. My only minor gripe was that there was a front desk staff member on the first day, but I didn't see them on the subsequent two days. It seems like many hotels in Japan are moving towards self check-in now, which I'm still getting used to as I don't visit often.
KKhabibov IlnurGreat room. It was clean and cozy. The staff were polite and friendly. Free coffee from a machine is available at the front desk. A 7-Eleven is conveniently located right next door. The room doesn't have wardrobes or much space for large suitcases, but it's perfectly fine for travelers with smaller luggage. The hotel offers two washing machines and two dryers; however, expect queues in the evenings, so doing laundry in the morning or afternoon is recommended. Overall, I have wonderful memories of my stay.
SShahzadjAmazing hotel, specially the view just spectacular the room size was very good and the price very economical, they had their own pier to catch the speed boat to the island
Highly recommended
DDr.p3pp3rThe location of this hotel is excellent. It’s right next to Peace Memorial Park, directly behind the museum, in a quiet and pleasant area. It’s about a 3–5 minute walk from the tram stop and around 5 minutes to the main shopping street. If you get this hotel at a good price and only plan a short stay focused on the Peace Park, the location is definitely a plus.
The room itself, however, was extremely small. Seating was uncomfortable — only a small stool with no back, and in my case the screws were sticking out, making it unsafe and unpleasant to use. You are basically either on the bed or out of the room.
The biggest issue was severe condensation and dampness. The room had extreme moisture problems — water running down the walls and windows, and the bed and floor becoming damp overnight. I woke up with wet feet and later realised why. This is not normal condensation; it was excessive and clearly an ongoing issue. I raised this with the front desk when checking out, but it was brushed off. After contacting Trip.com with photos and videos, the hotel refused responsibility once I had checked out. Trip.com eventually offered partial compensation, but the hotel itself showed no accountability.
Because of this, I would not stay here again. I am not overly picky with hotels, but a damp room that can make guests sick is unacceptable.
Also, I do not recommend the breakfast. You receive a very small bento box with unclear contents and a bottled tea. For the price, you are far better off going to a nearby convenience store like Lawson.
Overall: great location, but poor room conditions and lack of responsibility from the hotel. There are better options in this area.
LlkjidmThis was my second stay at a Livemax hotel, and it was excellent once again! This time, I chose the branch located in Funairi-machi.
The location is superb, conveniently close to both Funairi-machi Station (Line 6) and Komachi Station (Line 2). The surrounding area offers plenty of dining options, parks, beautiful river views, and even drugstores.
The service was good, and the facilities were comprehensive. I especially appreciated the large TV, which made for a very comfortable viewing experience.
The only minor drawback was that the duvet had a somewhat strange texture and wasn't as comfortable as I'd hoped. Aside from that, there's absolutely nothing to complain about. It's truly an unbeatable choice for anyone visiting Hiroshima!