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9.4/10
Amazing
GGuest UserOur experience at Citadines for the first time we checked in it was amazing the room was really comfortable and super clean, the food wow! My daughter tried the Filipino breakfast with danggit, and the service at the front desk was explained well and she was very generous to my husband, who liked it all staff members of the Citadines because they are approachable and helpful to their guests. For me, the rate of Citadines Bacolod is 5 stars. Well
Done!
AAtty Mich HortonWe stayed from December 4–6, 2025, and overall had a pleasant experience.
The cleanliness of the hotel was good — rooms and common areas were well-maintained.
The front desk staff were friendly and very professional in addressing our concerns. Special shoutout to April, who assisted us when our originally assigned room was rented by a guest extending their stay. She handled the situation smoothly and even arranged an upgrade, which we truly appreciated.
They also have a very interesting elevator system — it surprised us at first, but we eventually got used to it, and it added a fun, unique touch to the stay.
Breakfast was plated, with limited options, which is the only downside of our stay. However, what was available was prepared well and tasted good.
Overall, it was a good experience and definitely worth coming back to.
GGuest UserEverything about my 1st solo travel was perfect because of my stay here. Def a safe place for solo travellers! Room is clean and comfy to stay. Updated TV with all apps. With complementary coffee & water everyday. All staffs are very accommodating & hospitable. The service & cafe food are 100% recommendable. You can even borrow utensils from room service! I would highly recommend this hotel when you visit Bacolod! (The only thing that I observed is there’s some leakage from the side ceiling when the heavy rain poured, just need some fixing) But all in all, everything was great!
MMaxx SteelAt first I was hesitant to book again in this hotel due to my previous experiences with their branches particularly the very basic amenities they offer, but my recent booking on this newly renovated hotel changed my impression. Definitely worth booking and the rooms are much more nice and location is best especially for those planning to head north of Negros.
AAnonymous UserClean, near malls. The staff were incredibly friendly and helpful. We particularly enjoyed the comfortable beds but the water has a bit of a rust smell. The hotel's location was also very convenient, making it easy to explore the city. We would highly recommend this hotel and would definitely stay here again.”
GGuest UserGreat rooms with plenty of space. Very clean and a comfortable bed. Walking distance to the mall and restaurants. Very friendly staff. This is our second stay and we will stay there again.
GGuest UserOur stay was nice. The service is good. The locations is good because its near a road leading to The Ruins where we visited. We enjoyed the breakfast buffet which has four ulam choices and coffee.
AAnonymous UserClean, Classy and accessible.
I liked that it had complete amenities and even came with free breakfast. The breakfast wasn’t fancy just basic meals like egg and bread but it was still good and I appreciated that it was free. I also really appreciated the staff; they were easy to talk to and very hospitable. Overall, it was a great experience
EEllie J.MAvenue Suites Hotel Bacolod offers a decent stay for short visits. The location is convenient and accessible to nearby establishments, which is a plus for travelers. The staff were generally polite and accommodating, making check-in and basic requests smooth.
However, the facilities could use some improvement. The room amenities felt a bit limited, and certain areas of the hotel appear to need maintenance or upgrades. While it’s not a bad place to stay, it may not fully meet expectations for comfort and convenience.
Overall, it’s an okay option if you’re looking for something simple, but there’s definitely room for improvement.