"We have stayed here a few times and it’s all been fine . But this time the Hotel was a bit in need of a clean . There were 4 rooms on our landing the hall way smelled . It was a mixture of food and stale air horrible . The bathroom needed a good clean around the tiles there was signs of black mold starting and the holder for the liquid soap was rusting on the top . The shower curtain was also looking faded and old . There was a smell of urine in the bathroom which I assumed was coming from the floor . I cleaned it . The skirting boards were covered in dust they had not been wiped in a while . The glass tumblers for your cup of tea:coffee also needed washing I brought them up to a sparkle so they were not clean . There was an extractor fan which is in the bedroom that comes on when you go in the bathroom this was so noisy and very odd place to put it ! I just felt it was not up to normal standard . When we entered the room the duvet cover had not been smoothed out . Come on premier inn you have a great hotel up the cleaning and get the mold off the bathroom tile white . The paint work needs freshing in the bathroom as well . The staff are all very pleasant and we have no complaints on that front at all . They are busy this time of year but you can’t let standards drop ! That hall way needs a deep clean !"

"The room was small, stuffy and far too hot, even with the window open and the noisy fan on, the extraction fan in the toilet didn’t work. It was described as a luxury hotel, but not in my opinion. The restaurant food and terrace was nice and breakfast was also good."

"Lovely friendly and clean although I would of preferred TV in room just personal choice"

"First time staying in Bude and with Away Resorts, the site was recommended to me by my brother who was also staying the same time with his family, there was 13 of us in total staying for my brothers 50th birthday celebrations for last week of August. We were pleasantly surprised as our accommodation was upgraded to a luxury lodge, only a few minor criticisms, the windows were grubby, some of the radiators were rusty and it would have been more comfortable with a few cushions on the sofas, but apart from that we were very happy, the bed was very comfy, the shower was powerful & hot. However the clubhouse was a disappointment, our first night 8 of us went out to eat, all our meals were very poor quality & overpriced, some food didn't even arrive for well over an hour, the serving staff were very good & apologetic just let down by Management! so we didn't eat there again. We would definitely come back to the site though; the site was peaceful and clean, reception staff were welcoming and helpful and Bude is beautiful, plenty to see and do and within 5 minutes walking distance from the site, the site also has access to a lovely coastal walk down to a beautiful beach, there are several supermarkets close by to stock up on the essentials"

"We booked these whilst camping in north Cornwall as a ‘treat’, however it was far from that. The ‘surf’ pod we got put in was filthy, cold, damp and infested with mould. The toilet/shower was also just as bad. We raised our concerns to the owner and receptionist: that we did not wish to stay here, and would like to leave and asked for a refund or even a partial refund for the inconvenience of leaving early (within 20 minutes of arriving). We were met with a very defensive response from the owner, who flat out refused to offer any compensation."