"My wife and I stayed for three nights We checked in after 7 pm so missed the reception deadline Got our key through the night safe box On going to the room via the lift we didn’t realise that we had to carry two very large cases up to a mezzanine floor level with twenty steps Entering the unclean room ( the bed was made and clean) there was only the ceiling light working in the bedroom ( the lamp had no bulb) on the bedside table The other “ bedside “ table was a wooden stool. The bathroom was “ decent “ but again only with a working ceiling light. The over sink mirror light wasn’t working either. The next day we opened the patio door to see total dirt and dust on the patio floor, which obviously hadn’t been cleaned in weeks ( my wife renamed the establishment GERMSIDE) . We went to the reception to report all issues, which were noted but to our dismay we returned to our room 10 hours later and absolutely nothing was done as per our requests The breakfast was extremely basic ( but we were aware of that) served by two pleasant elderly people who boiled the kettle and poured the water into our cups The outside breakfast patio area again was unclean but we accepted as we were only there 10 minutes The Wi-Fi was very poor although it it work occasionally The Wi-Fi code was “ Endive 1” Can I suggest that it is changed to 1 Dive as this is exactly what it is Now I know why they want full payment up front for this low level, low hygiene apart hotel Disappointed holiday maker"

"It’s great, fully equipped, free parking, very clean and comfortable, kitchen with cooking facilities, washing machines and dryer, I would recommend it to everyone especially families"

"Stunning new hotel, wonderful room and close to Westfield which has many shops/dining!"

"The place is comfortable and excellent."

"Had cooking with my friends"

"Good value and location with friendly management. Clean and tidy. would recommend for anyone visiting the Prince Charles Hospital ＞Access is good even with the current roadworks and close by building going on !The access for takeaway food is excellent."