"We had such a wonderful time. Half board. Gorgeous food, beautiful views. Great beaches exclusive to Conrad. Ate in all the restaurants exceptional. Lovely room. Staff amazing very helpful . Special thanks to Mimmo our excellent waiter. Unforgettable experience"

"On first glance it seems like a lovely resort in a beautiful part of Sardinia. We arrived and were ‘upgraded’ to what seemed like a neglected part of the resort - the Oasi building- 8 min walk to reception. The rooms are substandard for a 5 star hotel. The room looked nicely appointed on arrival, but we slowly learned that the so called renovation done in 2019 was a shoddy aesthetic job. Our kid’s room closet door handle hung off of the screws and their sink never drained properly. In our room, we noticed immediately that main closet sliding doors were broken when we tried to open them and hang clothes. On day two a maintenance person was sent to ‘fix’ this but the doors still seemed hard to slide and were off the gliding track. The third day, when we tried to open the closet, the entire door with mirror fell off of the hinge. When we called and asked to have the door reattached, the front desk asked us to wait until the next day ‘domani’. This seemed unacceptable especially at £1k a night for our room. After much back and forth, a manager sent another maintenance person to come speak with my husband. He couldn’t seem to solve the issue. In the end we asked to have the entire door removed entirety so that we could access the closet. The lifeguard at the kids pool seemed overly intimidating and bordered on rude. He asked our kids, ages 11-3, not to jump (fair if that is the rule). When our 3 yr old jumped after he previously admonished us, he marched over and told us he was calling security. A security guard arrived, though he never said a word to us, and seemed to shrug his shoulders at the lifeguard. We understand that basic safety measures should be taken, but calling security on hotel guests because their 3 year old jumped into the pool seemed dramatic. The good: Housekeeping was excellent and hard working - special thanks to Anthony who looked after our room. The beach was beautiful and well maintained. Food at restaurants was fine if repetitive, certainly the food is better at local Italian restaurants but we had low expectations going in. The staff tried their best but you got the sense that they were overwhelmed and often disagreed with odd management decisions (ie no music allowed during aqua aerobics even at the chaotic kids pool). The resort grew on us and by day 3 we felt it was better than when we arrived. That said, I’m not sure we would return. There are better 5 and 4 star resorts in Europe."

"The hotel is amazing, the room was wonderful with a stunning view over the beautiful sea. We felt welcomed since the first day thanks to the super nice team at the front desk (Valeria and Margarita). A lot of options for dining at the Genepro Restaurant, fragrant bread made every day, and delicious pizza! Every day we find a peaceful atmosphere and high-quality food, we will never forget our breakfast there, and the entire smiling and careful team will forever stay in our hearts: Marco and the other lady with brown hair, a nice and shy young girl with long hair which was so sweet! also the bartender at the cannetto bar. Thanks also to the beach staff, always helpful and caring. We will surely come back to this real paradise, can't wait to see the wonderful team again. YOU make the hotel special! "