Find the Cheap Springfield Hotels

Quick Review: I took a girl scout troop and their families to Sprinfield for a capital visit, we had reserved 4 queen suites, 4 months in advance, we got 1 suite and 3 other room types. When I checked in at 7pm I was given a given a key, went upstairs open the door to find it was occupied, I went back down and a new (empty) room was assigned. Another room had a pull out couch they called for sheets, but the sheets never arrives, another room had no towels, called down to get some, they were told they don't have any more, another room had someone trying to enter (with a key) 3 times at 11pn, 1am and 3am, then arguing that they were in the wrong room ”look at my envelope the number is on it”. Clearly the misassigned room is a constant problem, and a security risk. Breakfast was run by an unpleasant woman that gave many of us a hard time about little things, i asked for 1 plate and 3 sausages, my 2 kids and I wanted one, I didn't see the point of wasting 2 extra plates, I had to convince her to let me, we were all a little afraid of her, there were other instances, all small but add up to a bad experience. On their own all of these are relatively small, but when we compared notes in the AM, we can see there are some serious operational issues at this hotel. If you are going to the capital the location is great, but be warned, the hotel operations are not good, I think the staff means well, but they are missing on the execution. The furnishings are nice, but beds are not great and I would definitely not stay here again. And there are frequent trains (horns blaring)...... It was a truly bizarre experience.

There are about 10 things for breakfast. There is basically nothing to eat in the American breakfast, but the waiter is very enthusiastic.

This property has slipped so far downhill that there are St. Bernard's sniffing around. Facilities are not updated and barely functional. Lounge is out of everything. Fitness center had minimal equipment that was working not to mention you feel like your in a horror movie walking to it. Don't stay here.

I booked my room through the Hilton app and checked in as soon as possible, when I arrived I was told the room I booked was not available and my only choice was a more expensive room. When I expressed disappointment I was told they were very busy and there wasn't anything that could be done, they could not charge the originally agreed on price for the room. I was sad and frustrated. The room was OK, the bathroom had a sour damp smell, but the bed was comfy At checkout Brian ( Shout out Brian!) apologized for the price change and quickly adjusted my bill to the original price!