"I am writing this review l filled with disappointment and frustration following my family’s recent stay at your hotel. Having traveled to over 50 hotels throughout the UAE, I can confidently say that I have never encountered such a disheartening and devaluing experience as a guest.From the outset, I was appalled by the lack of professionalism displayed by the front office staff, particularly under the supervision of Miss Jean. It is my firm belief that she may require extensive training in hospitality management—or perhaps should consider pursuing a different career path altogether. Our family had booked one villa for two nights and three additional villas for one night. Despite our numerous, polite requests for a late checkout, we were met with flat refusals. What’s worse, during our stay, one of our children suffered an injury during an excursion, leading us to urgently call for an ambulance ourselves since the front office failed to provide any assistance. Instead of empathy and support, we received an astonishingly insensitive call from the front office demanding that we vacate our room while we were dealing with this crisis. This behavior was not just unprofessional; it was downright inhumane. Ultimately, we felt we had no choice but to leave your property due to the appalling lack of help and sincerity from the front office staff. Their response to our dire situation was shocking—merely “okay, sure, no problem” without any solutions, apologies, or signs of concern. It felt as though they couldn't care less whether we stayed or left, which is utterly unacceptable. This is not the standard of hospitality that should be expected at any hotel in UAE, let alone one with your reputation. I am exceedingly disappointed and hope that you will take immediate action to ensure that no other family endures such an egregious experience. Thank you for your attention to this matter."

"Good resort and service, rooms are big and decent too. Breakfast was great, but dinner had limited options"

"The hotel was very nice and the food was good. Chef Mohamed was very friendly and made sure we had the food we could eat for me and my kids. The staff at the reception, restaurant, and valet parking are really good. The beach access area is a bit small, yet the swimming pools are quite big and nice. The room is beautiful with a nice view yet it had a bit of a smell in the bathroom. We loved our stay there"

"We love the place and all staff are nice and kind"

"Thank you. It was a great deal from Trip. I'm happy to reserve my future booking aswell."

"It was first time for me visiting Dibba Fujairah and undoubtedly I have chosen the best place to relax and enjoy at the private beach. The staff are amazing, quick service and very clean resort. Even though it was not busy when I stayed, the swimming pool and the garden and the beach side was super clean. Thanks to entire team. I suppose to give 5 star but the reason I gave 4 star is, if there would be a buffet breakfast would have made the stay more comfortable since Holy Month Ramadan people are fasting but for non fasting it becomes hard to find other options online. Though we ordered room service but still buffet breakfast makes huge difference. That's all. All the best to the team and keep up the good work. "