"Huge thanks to Manager Zhang for calling us, to driver Qiao for picking us up at Gate 11 of the airport terminal, and to Manager Wang at the front desk. This is a truly unique hotel. Even before we arrived, they were already reaching out. While we were still on the high-speed train, a call came through, asking about our flight arrival time. I mentioned we were coming by high-speed train to Zhongchuan Airport East Station and wondered if they could pick us up. Manager Zhang replied, 'Yes, a driver will contact you.' Manager Zhang asked for our train number and arrival time. Sure enough, less than ten minutes later, a text message arrived from the telecom company, directing me to Gate 11 of the terminal's arrival exit after getting off the train. Mr. Qiao, the driver, clearly specified the car's color and license plate number. As I was typing a reply, Mr. Qiao's call came in, again confirming his parking location. Since we mentioned we were an elderly couple, Mr. Qiao politely asked about the color of our clothes. My husband and I exited Lanzhou Zhongchuan Airport East Station, took the escalator, and quickly found Gate 11. Just as I was about to call, Mr. Qiao walked up to us, greeted us politely, confirmed our identities, helped us with our luggage into the car, and assured us that someone would take care of our bags upon arrival at the hotel. Once the car stopped, Manager Zhang warmly and proactively took care of us, carrying our luggage into the lobby and then all the way to our room. As soon as we entered the room, the housekeeping staff delivered fresh fruit. The next morning, our airport transfer was scheduled for 7:30 AM. Our principle is to avoid inconveniencing others, so we always arrive earlier than the scheduled time. By 7:15 AM, we were downstairs, completing the check-out process at the front desk. Manager Wang (I believe she's a manager, though we didn't see her title on her nametag, only her surname Wang) told us to eat breakfast before getting in the car, and she would let us know when it arrived. I replied that we hadn't booked breakfast, as our flight was business class, and we'd eat at the airport. She insisted, 'It's fine, have a little something.' She then arranged for us to sit down, asked if we wanted milk or millet porridge, and personally brought us two cups of milk and two bowls of porridge. When the car arrived, she again escorted us to the car, helped with our luggage, and ensured it was safely stowed. I mentioned there was a type of fruit we hadn't seen before. She packed a few for us in a food bag and told us its name and how to eat it. We've encountered hotels that call ahead to inquire about arrival times, but never one with such meticulousness and such seamless coordination with the driver. We've had drivers pick us up from stations and airports, but never one as thorough and enthusiastic as Mr. Qiao. We've met lobby managers, but never one like Manager Wang, who treats guests like family. This is a truly special hotel. This is also a hotel with culture. It features a cultural promenade, not just a few thick books for decoration or blatant tourism advertisements. Here, you'll find sculptures and paintings. On the third-floor elevator landing, there are shadow puppet-themed artworks. These art pieces showcase the history, culture, folk customs, and art of Gansu. I shared photos of these artworks with my students, and we discussed Gansu's history, culture, and geological features on WeChat. They all agreed that very few hotels nationwide focus on cultural taste. This hotel truly is a culturally rich hotel. **Facilities:** Very new, all equipment works perfectly. **Cleanliness:** Excellent. **Environment:** Very close to the airport and Zhongchuan Airport East High-Speed Rail Station. The shuttle takes only two or three minutes. From our room, we could see the airport main building and control tower, and observed aircraft taking off and landing, yet there was absolutely no noise. Due to light rain, we didn't explore the surroundings. **Service:** Outstanding. My husband and I are grateful to all the hotel staff."

"The room was decent, and the cleanliness was acceptable. It was quite spacious. Everything else was fine. The mattress was okay."

"Stayed here for one night and had a great experience. The free airport pick-up was on time, and the customer service was very responsive throughout my stay. The room was spacious, clean, and had a simple yet cozy design. No trace of smoke smell, which I really appreciated. They offer free self-service laundry, including a dryer and iron, which is a great bonus. Since I don’t have a China mobile number to scan and use the washing machine and dryer, the staff went the extra mile and helped me scan both. I’m so grateful for their kindness and assistance. Breakfast was good, and the location is convenient, just a short walk to shopping malls and eateries. Highly recommended, especially for solo travelers!"

"Spacious and clean. Free 24-hour airport shuttle service."

"Spacious, clean, and tidy rooms. Very close to Lanzhou Airport. A great choice for both business and leisure travelers. Highly recommended!"

"Good stategic location either for visiting the Lanzhou city via high-speed trains at lanzhouxinqu station which is 560 m./10 min walk, or for transferring to zhongchuan airport with a complimentary offer in 10-15 min. Comfortable bed and clean room. Luckily got actual smoke-free room. Only improved services required is communication with foreigners esp. for satisfying basic airport pick-up services, just simply place a piece of hard paper written with the hotel name both chinese & english, this could avoid depending on verbal communications."

"I don't know why no one mentioned in the reviews that the hotel's appearance is completely different from its actual appearance. In fact, there are multiple hotels in one building. I couldn't find it when I arrived at the hotel. By the way, the driver was very good at picking me up."

"Facilities: Very new, complete supporting facilities, great stay experience. Hygienic: very clean, all-round clean. Environment: Very close to the airport, the internal and external environment is good and quiet. Service: First class, there is a pick-up and drop-off machine, you can also send to the train station (Lanzhou New District Station), very convenient, the staff of the whole hotel are very online, meticulous, home away from home, recommended."

"设施：OK 卫生：OK 环境：OK 服务：OK"