Host was very welcoming and got a heritage houseboat. In-spite of the re-decor, the houseboat was left wanting of essential needs like working plug points, electricity backup, heating facility etc. Food quality and variety needs to be improved. Overall a one night experience is all that one can spend on such houseboats.
Fabulous location, we were welcomed very warmly and the car was valet parked which was important as it was cold and raining.
We were offered a warm drink and a comfortable place to sit whilst the formalities of check in were completed.
We didn’t even have time to finish our drink before we were offered an upgraded room at no extra cost. WOW!
The room was spacious, beautifully dressed and we were shown our own private balcony with the most spectacular view and this was also very nicely furnished.
Everything was as we’d hoped and expected, because the hotel is EXPENSIVE, but we received exactly what we paid for.
All the staff were attentive, friendly and helpful.
Unfortunately the Pandemic has affected everyone and this hotel has had to do it’s best to survive these difficult times.
The facilities in the Spa have been cut back to save costs but when we went to use it the place was warmed and treatments were enhanced to ensure we were more than satisfied.
Luxury is expensive and we really enjoyed the pampering!!!
All I can say is that this hotel and the treatment of their guests is everything you would expect for the price you have to pay.
If wehad unlimited money we would stay only here when we visit Kashmir, which I do often to visit family.
Even when we do visit family here we often visit the hotel, just to enjoy the gardens and admire the building and the ambience.
Although we may not spend one penny on these visits the treatment by the staff has always been the same as we experienced on this visit.
One word to describe this hotel FABULOUS.
The itc heevan hotel in srinagarv is a fantastic property. Very well maintained rooms, spacious lawns, badminton courts, gym and excellent service by the staff. It is close to dal lake and other sightseeing points like nishat garden etc. Overall, a must stay place and we will definitely recommend strongly.
Pros
1) Located in srinagar near the city centre
2) All tourist locations are easily accessible
3) Cleanliness is top notch
4) Staff are very polite and courteous
5) Food is really good
6) Cab service can be accessed from the hotel reception itself
7) Rooms are spacious and cozy
Cons
1) Occasional power cut lasting for about 10-15 minutes
2) We requested a late checkout for 3 hours. Even though we've booked 2 rooms and stayed for 5 days they charged per hour for the late stay.
We take the family rooms which are under renovation a little bit. Rooms have good space and things are up to the mark. They have tasty food with simple presentations at reasonable prices. Facilities are good. Lift not there which exhausts us to walk to the 3rd floor every time with stairs. Overall good.