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9.5/10
Amazing
GGuest UserGreat motel for our short stay in Branson. Comfortable room and very clean. Staff was efficient and friendly. Breakfast buffet was excellent! We have a new place to stay when we visit Branson again!
GGuest UserQuick get away for a few days. We wanted to enjoy Branson before the summer vacation season. The Hyatt Vacation Lodge was fantastic. Plenty of room, full kitchen and cozy patio. The staff were friendly and the room was very clean.
JJoshI enjoyed the big screen and king size bed tbh my air conditioner was really wet and dirty on the front radiator grill and made room feel muggy other than that it is a great spot to be and fair price
GGuest UserVery good location next to the central location is the concentrated various theaters.
The hotel environment is also very good, but there is a black female front desk attitude is very bad. Talking to me is particularly rude. It gives me a good feeling. Other customer service staff are very good.
GGuest UserFinding and getting into the motel is fairly easy as it is on Hwy 76. The main lobby is very clean and welcoming as are the staff. I did note that they had a No vacancy sign taped to the door, so that let me know they were a popular spot on the strip. We got there a little early, and there wasnt a guarantee that our room would be ready but the lady was very nice and was able to get us in without an issue. Process was quick and easy and we were assigned room 1121, ground floor, furthest away from the main road, on the backside of the building. We parked, used the key easily (just tap and go), and walked in. The smell made it obvious to us that there had been a major flood or leak because it reeked of attempts to cover the smell of mold and mildew. We could see water damage everywhere and even the sheets on the bed were damp due to excessive moisture in the air. We have worked restoration from flooding and could distinctly smell something reminiscent of an ozone machine. The air unit was black and broken in pieces, but it still worked, for which we were grateful. The carpets were dirty and in a serious need to be cleaned although by the door had the worst of it. The silicone in the bathroom is seriously moldy and, at best, needs to be replaced and at worst scrubbed with a mildew cleaner like Lysol mold and mildew. The in room fridge had serious condensation on the inside so we figured that it had been giving them issues. It wasn't until the next morning that we noticed the patch job in the ceiling over by the door that it occurred to us that that is the bathroom of the floor above us and that there was a major leak that way. Overall, I have paid less for better rooms and if there had been an option, I would have asked for a different room. If not for the fact that we knew we would not be getting a refund, we probably would have left and went somewhere else. The staff were wonderful to interact with, but the room itself was not worth the visit. Its a flip coin or maybe a desperate act that will get us to book there again. Oh! Major gap in the door and the glass in the window to the room was cracked! Shower head was gross and growing stuff too.