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9.3/10
Great
JJinkaiwen05Facilities: A brand new hotel with complete facilities, all new, and more modern than many 20/30 year old hotels in the United States.
Hygiene: Clean and tidy.
Service: A newly opened hotel, the entire front desk is also very enthusiastic, working quickly, and the check-in experience is very good.
LLau CK NicholasLocation is near BART, mall and restaurants. Room is spacious. Provided information were not clear, were told on email before arrival that daily cleaning service will be provided but we’ve been out on the first day and came back without cleaning done. Asked and was told rooms will be clean every other day. The room we were given got a clotted shower drainage, told the reception to fix it but nobody did anything not after 2 days of reminders. We were not offered a change of room either because the hotel was fully booked. The deposit they held on my credit card was still not released, hope it will be done soon.
JJUNMINGThe location of the hotel is not easy to find, we have been around for a long time to find. Breakfast is Starbucks downstairs, you can order coffee, juice, burgers, etc., delicious! Not far from the hotel, the newest outlets in San Francisco are just ten minutes drive away. There are also restaurants around the hotel for easy dining. The reception desk was a black boy. It was not friendly, and the deposit was deducted. The deduction of the room rate was not in line with the amount I booked. After receiving the bank message, I specially left enough time for check-out to check with them. Billing and booking information. Finally, the deposit is refunded, and the price is the same as that at the time of booking. I still have to pay more attention to it, otherwise I will find it more troublesome after returning to China.