Fenyang Hotels with Wifi

"The hotel is located in a new district with convenient above-ground and underground parking. The rooms are large, and the facilities are acceptable. It's newly opened, so opening the windows for ventilation is sufficient. However, the service is lacking. Here are some objective observations: 1. I booked through Ctrip. Upon arrival, I presented my ID, but couldn't find the booking information. I showed them my Ctrip booking record, and they manually entered the information and set the price. After waiting for over ten minutes, it was finally processed. 2. My family booked two Garden Superior Twin Rooms. The rooms are arranged in a U-shape. The front desk staff gave us rooms 10 and 13, but upon going upstairs, we found they were at opposite ends, as shown in the picture. We explained to the staff that we had elderly people and children and asked if they could arrange for them to be next to each other or on the same side. The staff first asked if we had specifically mentioned this during check-in. This was the first time I'd encountered this problem in 15 days of travel. The staff processed the request, and we waited. We were given room keys, but it turned out they had only changed the floor; we were still at opposite ends, and the previous room was identical. It's clear the staff weren't familiar with the room layout. We could have easily understood if they had simply said ”no” or informed us beforehand. 3. Each room had four small bottles of mineral water, and there were two more in the refrigerator. Because the location is in a new area with few restaurants, and delivery takes about an hour, I decided to make instant noodles. I bought instant noodles in the lobby downstairs and called the front desk to ask for four bottles of mineral water. When the staff heard I asked for water, they asked, ”Did you see the two bottles of water in the refrigerator?” I replied, ”Yes, I saw them, I need to make instant noodles.” Having stayed in hotels for so many years, this is the first time I've needed an explanation to ask for mineral water. 4. I initially shared a room with an elderly person. After dinner, I went to a second room with my child. Upon entering, I found only one bottle of water in the refrigerator, and the shoebox hadn't been put inside. Isn't this standard practice in every room? The difference was obvious when comparing the two rooms. All of the above are facts, and I have photographic evidence. I've never given a bad review before, but this time I have to. The facilities are fine, but the service is terrible, not worth the brand and price. The staff said it was due to shift change and the overseas work system. Personally, I don't think these are valid reasons, because these are common occurrences. If this is the case with common problems, they are even less able to handle unexpected issues."

"This stay experience is really great, you must give a five-star praise! The hotel has a large parking lot, which is very convenient for entering and leaving. The small courtyard is clean and comfortable, and the proper treasure courtyard. From the beginning of stepping into the hotel lobby, I was attracted by the warm and atmospheric environment. The front desk service was very good, very kind and gentle, and the check-in speed was very fast, making people feel very comfortable. The front desk also specially recommended a famous local restaurant and recommended Xiangyang specialty snacks. The room was clean and tidy, and the bedding was soft and skin-friendly. The bathroom is well separated from wet and dry. You can see the street view when you open the curtains. Wake up with the sun in the morning and it is very healing. The hotel provides breakfast, the breakfast is also very rich and the taste is very good. The aunts in the restaurant are very good and the service attitude is very good. When checking out, the staff also took the initiative to ask about the stay experience, paying special attention to details. Whether it is a business trip or a tourist holiday, this hotel is a great choice [happy] has already collected this hotel, I highly recommend it to everyone"

"As soon as I entered the hotel manager, I gave red date tea, warm heart and stomach, all the staff at the front desk were very enthusiastic, polite, the room was clean and tidy, and the transportation was convenient. This time I came to Xiangyang to take pictures. The store always helped to check in and take pictures together. It was very enthusiastic. The front desk also provides a variety of small gift package hand cream, steam eye mask details are very in place,  just happened to encounter a small snow scenery is very beautiful, very touching is a treasure hotel must punch in, ~ to come to Xiangyang must come to this hotel is very recommended hotel"

"這次入住體驗非常滿意，酒店位置便利，出行和就餐都很方便。前台服務熱情周到，辦理入住速度快，態度温和，讓人一進門就覺得很舒心。房間乾淨整潔，採光良好，床品柔軟舒適，睡眠質量很高。衞浴設施齊全，熱水穩定，洗漱用品品質不錯。整體環境安靜，沒有噪音干擾，休息得很好。酒店公共區域整潔雅緻，細節處都能看出用心打理。性價比很高，無論是出差還是旅行都很合適。下次來這邊還會選擇這家酒店，也推薦給身邊的朋友，值得一來！"

"Go through the program first, make up some words to earn points. 1. Facilities: Complete 2. Hygiene: clean and tidy 3. Environment: beautiful and comfortable 4, service: thoughtful and enthusiastic Stayed many times, as always! Although the name has been changed, all aspects of service have not been reduced, absolutely thoughtful and enthusiastic. The big beauty in the breakfast department actually trotted all the way to help me get the spoon, I am embarrassed..."

"At the hotel at 9 o'clock in the evening, the front desk gave us a free upgrade to the family room. The hotel is still more convenient in the city, the service is also very good, there is breakfast in the morning, there are not many varieties, but the service attitude is particularly good, very comfortable."

"The hotel is not far from the Liquor Museum. It has its own parking lot and two fast charging piles, which is convenient for new energy vehicles to travel by car. Quiet surroundings at night are suitable for rest. The morning is simple and delicious, it is recommended."

"Clean and hygienic, there are many restaurants facing the street, and there is its own parking lot. Closer to the high-speed entrance."

"Very good, very good price is very suitable, the house is clean, the mattress is a little hard, I don't like the soft bed very much recommend this. The windowless room is behind the yard, very quiet, good rest"

"The hotel is easily found and convenient to get around. Facilities: Quite complete Cleanliness: Quite clean Environment: The rooms are spacious and quiet Service: The hotel staff, both the young lady and the housekeeping lady, were very welcoming and helpful."