In addition to an impressive array of popular destinations in Cleveland, our Independence, Ohio Embassy Suites hotel is also a short drive to northeast Ohio's renowned tourist attractions such as: Amish Country, Aurora Farm Outlets, Blossom Music Center, Cuyahoga Valley National Park, Geauga Lake Amusement & Water Park, Lake Farm Parks, Northfield and Thistledown Racetracks, Pro Football Hall of Fame, and JACK Cincinnati Casino.
After a long day of meetings or sightseeing during your Ohio travels, our southern Cleveland Embassy Suites hotel welcomes you with spacious, thoughtfully decorated accommodations and warm Midwestern hospitality.
Get a great night's rest in your comfortable suite, featuring extra touches to make you feel at home. In the morning, start the day with a complimentary made-to-order breakfast in our atrium. In the evening, head to the reception for complimentary drinks and snacks, then sit down to a meal at the Embassy Grille, one of the top Cleveland restaurants.
When searching for the best meeting hotels in Cleveland, Ohio, reserve your stay at the Embassy Suites Cleveland - Rockside hotel and discover ample accommodations and extensive on-site facilities, including more than 12,000 square feet of function space, complemented by exquisite service. Book your room online for our Lowest Internet Rate Guarantee. For superb savings, be sure to check our spectacular Cleveland hotel deals and vacation packages.
"I had a very disappointing and uncomfortable experience with the front desk staff.
I arrived at the hotel Sunday 01 march around 12:30 PM and politely asked if early check-in was possible. The two women working at the reception told me that no rooms were available until 4:00 PM. I said that was fine and that I would wait in the lobby.
However, while I was waiting, several other guests arrived and they were checked in immediately. It was very clear that rooms were available, which made the situation feel unfair.
Later, I approached the desk again with the same guests who were checking in and said that I had a reservation for today. The receptionist acted as if nothing had happened and looked visibly annoyed.
During check-in, she tried to charge my card again for the reservation, even though my booking had already been fully paid online. When I saw the amount and asked what it was for, she could not clearly explain it. I had to tell her again that the reservation was already paid.
Both receptionists then started checking the system and appeared irritated and nervous in front of other guests. Eventually they explained that there was a security deposit of $50 per day, which I completely understood and agreed with.
However, they attempted to charge the wrong amount again, and I had to question it once more before they finally corrected the charge to the proper deposit amount.
Overall, the situation was extremely uncomfortable and unprofessional. First I was told to wait until 4 PM while other guests were checked in, and then I had to deal with confusion about charges that should have been clear from the beginning.
The hotel facilities are good, but the front desk service was very disappointing and needs improvement."