"All other stuff members were helpful and always visible. They accommodated and provided a home away from home, except the evening restaurant manager Monica. She would get really angry if one requested extra food. During the evening buffet we get dished a single plate with a portion size that the ladies find suitable so it's not really a buffet I guess. You request more food and you'll be in Monica's bad books."

"This my go to hotel in Kimberley for business. Staff very friendly and helpful, their food is good not been disappointed yet and the overall experience is quaint and homely."

"Easy to find and easy to communicate with householder very spacious appartement with cable tv and access to the movies, there is everything for cooking the house is African style with wood roof and furniture, quite cosy"

"The hotel is very safe, with a shopping mall and various restaurants nearby. However, you'll need a car to get around, and it's not advisable to walk on the main roads."

"It was great The service was also too notch even the cleanliness was amazing.Im looking forward to coming back again."

"Based on a fond past experience of about 14 years ago, we decided to stay over again as we travelled through. Based on the rates charged in comparison to other 4 star hotels in town, we expected our experience to be matched with the previous time we had been here. What a total let down. It is actually a disgrace to say the least. It is evident that the hotel in its entirety is in dire need of maintenance and upkeep and a refurbishment, but at the very least a thorough scrub and deep clean of everything - linen included. Every soft furnishing is stained. Wall paint peels from damp damage. We moved rooms 3 times in search of one with a working air conditioner. The last time we moved, they offered to bring our luggage. We waited more than an hour and then enquired about it, when the receptionist admitted she had forgotten. Phones in the rooms are not operational. Coffee and tea have not been checked and stocked in the rooms. We had a nice dinner - but costly and very slow service considering we were only 4 people in the restaurant. I will definitely not come back again. It is an utter shame that a place with so much history is in this condition. At the very least, keep it clean. Is that too much to ask??"

"Hotel rooms are clean but in need of an upgrade. Carpets are very tired and stained. Wood veneer finishes are chipped. Bathrooms are clean but fittings are old. The TV in our room didn’t have good signal, picture on the screen was fuzzy on all channels. On the positive side, the lobby, pool area and breakfast area are well maintained and look good . The service provided by the staff was absolutely amazing. They are smiling and friendly, and are absolutely willing to help. With some room improvements and their amazing staff, this hotel could be great."

"Staff friendly, accommodation excellent - Staff were accommodating of our staff and willing to assist event after hours"

"The maintenance of the establishment is not up to standard for example the shower curtain is broken and the duvet inner do not fit the duvet cover. No enough plugs in room and so I can go on. "