Melia Hotels in Madrid

TPoor & Discriminatory Shuttle Service – Avoid Relying on It! Terrible experience with Meliá Madrid Barajas free shuttle on 11 Feb 2026. Driver ignored T1 stop outbound (only Spanish announcement), forced us to T4 unnecessarily. Evening return at T1: Showed room key, bus had plenty empty seats, but driver refused us & told to go T4. Airline crew boarded no problem. Stuck in pouring rain → paid outrageous €22 taxi. Complained to front desk – no response or apology after weeks. Website says shuttle stops at T1/T2/T4, but drivers decide otherwise. Felt unwelcome & discriminated against. Extremely disappointing for a 4-star airport hotel. Urge management to fix policies, train staff properly, and respond to complaints. Do NOT depend on this shuttle!

Hotel facilities including rooms were not great. The breakfast buffet menu was the same during the stay (3 nights). There was no free bottled water provided during the stay, and the bottled water provided in the minibar in the room was charged (3.9 euros), but there was no price information.

It's quite remote, and nearby restaurants and supermarkets are quite far away. The room key needs to be refreshed at the front desk every time, otherwise it won't work.

Me encantó este hotel. The room was modern, spacious and clean. The staff was absolutely nice. Joaquin, Paula, Ruben, and many others were very kind and helpful with our needs. There is a bus (146) that runs every 10 minutes and will pass through many attractions. At first I was concerned about the location of the hotel but it was just great. Great restaurants in a walking distance. I will definitely stay in the Melia AV America again. Thank you for your hospitality.

The room and service are very good, the view outside the window is very good. The location is very good. Everyone is very satisfied with this reservation, the breakfast is also rich, and it is convenient to go anywhere.

The hotel is located at the intersection of Gran Vía and Plaza de España in the center of Madrid. The transportation is convenient. The bus station and tourist bus distribution center are relatively concentrated near the subway station. , No extra bed, you can live with children, parking lot is paid to park on the roads on both sides of the hotel entrance.

The facilities are a bit old, but the price performance is very high. Unfortunately, there is no swimming pool, and the children are not happy enough. Parking is not very convenient, but breakfast is very good! The hotel is at a great location, and there are big brands nearby.

Their room key had problem when one go out after check-in, making it not working deliberately for security, that’s they said, even I went to eat something in their restaurant, after that room key was not working I couldn’t enter my room and ask validation again at front desk. I never experienced such manner over the world. I don’t like revisiting later

The room is clean and tidy, the service is warm and thoughtful, and it is not far from the Bernabéu, which is quite convenient. It is more suitable for business travel. Facilities: relatively new Hygiene: clean and tidy Environment: close to the business district Service: warm and thoughtful

Beautiful hotel, warm and considerate service staff, delicious breakfast, great location, within walking distance to the Royal Palace of Madrid, Puerta del Sol, and even Retiro Park. The car rental company has a store in the underground garage of Plaza de España. You can pick up the car there. It's only a 500-meter walk, everything is perfect, and it's worth coming back. That day I went to the rooftop swimming pool and unexpectedly met a handsome foreigner waiter who spoke Mandarin better than me😄. There was also a Chinese girl in the restaurant who was enthusiastic and capable; if the price is acceptable, there is nothing to worry about.