"Firstly, I'll be honest. I am holding a grudge against the Management and Bar staff, ONLY for this review. The hotel itself, is actually quite pleasant. It's clean, modern, located in a prime area of Mayrhofen and is a popular destination for locals, tourists and travellers. I could not find any fault with the rooms. The beds were comfy, really big tv, and an Absolutely fantastic shower, which were all cleaned daily. Great service from the cleaners and we were happy to leave a room tip. However, disaster on arrival. We were NOT presented with a nice welcome, or much in any other way of a greeting by Mike the Manager/owner, local black cloud. We were barked at to SIGN!! The arrival sheet. And I do mean barked at along with furious pointing of a slip of paper, all written in German (I like to have a go at languages, but I'm no expert) so we struggled a little, which seemed to annoy Mike further. Once we had overcome that issue, we were pointed in the general direction of the rooms and basically dismissed! Wow. This was the start of a frosty week with Mike, who must of took an instant dislike to our group, as he did not warm up a single degree, all the week we were there. Always harsh, always frowning. People skills seemed to have ran around Mike like dodging Covid! This is a bit unusual in the main point of contact we have for the hotel we are staying in?. But the main cause for unpleasantness, was a Mid-week theft of personal belongings. The staff seemed to have forgotten we were guests that week, (probably because we avoided the bar area a lot, due to Miserable Mike). So one evening when we did venture in for a few drinks, I happend to leave my coat, drapped over the chair next to me. My friend and brother were seated opposite, so when I took a call and left the bar, I knew things were ok. However the sneaky Barstaff girl (Irish accent, did not catch her name) managed to slip the coat and, later said that she had passed it to another group of lads, also Irish (hence she remembered them?) as she said she thought it was theirs. This story developed holes, when we were later questioning the location of the coat and lads. She assured us that she knew the lads and would get the coat back. But strangely, we saw no group of these lads, entering the hotel from our first floor balcony all night, and as if by magic, at 1 minute past her finish time, 00:01am, my coat found its way to hang on my door, and the barstaff girl doing a runner as fast as she could away, down the stairs and out the door. Could it be that my coat was hiding in the back all night, just waiting to reappear? Funny how, when we were promissed the cctv the night before, this was now refused by Mike, as the property was returned?! Strangely the barstaff girl did not linger in my pressence or even look at me for the last 2 days of our stay there... So, Frosty Mike with all the kind personality of a prison warden, and his merry band of barstaff thieves, (Yes w"

"The hotel is beautiful, we booked through Crystal Ski and stayed in room 133 which was a premium option. It was definitely worth the extra money, was a great size and done out well. The food was outstanding, and all the staff were so lovely and welcoming. The spa is surprisingly big, perfect for relaxing in after a day skiing. There is a ski bus stop right outside the hotel which was ideal. The hotel is also very close to other shops/ bars etc. I couldn’t fault anything with our stay, I’d 100% reccomend to anyone looking for a luxury stay in Mayrhofen."

"The hotel is great to base yourself for a walking holiday, the staff are great and the room is fantastic. Breakfast is wonderful and check in was very smooth. Mayrhofen is a great place and the hotel is centrally located."

"It was great place Great apartment Great host All as describe and very smoothly access very quick respond 🌹"

"The new building with the spa area is really beautiful... because it's very spacious, guests are spread out well, so it's pleasantly quiet everywhere... The food looks very good, but the taste is average. The service is really hit and miss. On the first day, a very friendly and attentive waitress, but on the second day, unfortunately, the complete opposite. The rooms are okay; the older part is quite dated, but clean."

"Good hotel, clean room, a bit of mold in the shower cubicle. Staff very friendly and helpful. Stayed with a group. There was a rich breakfast and large appetizer buffet. Groups eat separately from a la carte guests. Unfortunately, I discovered that my clothes smelled very much of grease and cooking fumes after eating."

"Good food, tidy hotel with spa and saunas. Skibus stop nearby shortwalk to railwaystation."

"Hotel & Suits Gluck Auf was perfect for our short stay in Mayrhofen, room was very clean spacious and comfortable. Hotel had ample parking and a lift to all floors. Conveniently located the hotel is a short walk to the main street with shops and restaurants. Also very close to the 2 cable car stations serving each side of the valley. The host was very friendly and welcoming and we would certainly stay again."

"We had the most wonderful time in this gorgeous hotel. Amazing food, friendly staff, incredibly relaxing spa and pool and beautiful mountain views. I can't think of single thing I would change, just absolutely loved it, thank you so much!!"