"We needed a place to stay for one night before going to Oze, so we chose Numata City and stayed at Route Inn. It was an excellent choice. The building was very new, the staff were extremely friendly, and the public bath was perfect for relaxing and relieving our fatigue after a long day. The breakfast was outstanding—one of the best parts of our stay. We were very impressed and would gladly stay here again."

"The surroundings are exceptionally quiet, making it ideal for relaxation or even a bit of meditation. It may not be the best choice for families with children, as there are very limited amenities catered for them. Service, however, was outstanding. The staff went above and beyond — when my rental car had a brake light issue, they noticed it before I did, stepped in to assist, contacted the rental company, and ensured it was resolved the very next morning. That level of attentiveness is rare. Location-wise, it is quite remote. There’s little within walking distance, so getting around or finding food requires some planning. But if you’re here for peace and an onsen experience, that quiet isolation becomes part of the appeal. A memorable stay overall, especially for those seeking calm, comfort, and genuine hospitality."

"I stayed here for a company trip without meals. It was a Japanese-style room, but it was very clean and had all the amenities, so I was very satisfied. The price was also reasonable, so I recommend it. I would like to stay here again if I come here again. The hotel staff were also very helpful, so it was a great experience."

"Since April, the management has changed, the hotel name has become "Livemax," the frosted glass logo at the entrance and the doormats have been changed, and the sofa with Alesi's signature is gone, but the notices, furnishings, and decorations remain unchanged, and it's still operating as a "turnkey operation"! There's a mysterious logic to the situation, such as not issuing receipts for on-site payments. The bed making is done by amateurs. The free newspaper service has been discontinued. It cannot be said that sufficient hotel management know-how has been passed down from the affiliated hotels."

"We stayed here for one night for a ski trip with 8 members of my family and relatives in 3 rooms. When we entered the hot spring town, we were worried about the rather rundown and lonely atmosphere, but as soon as we arrived in front of the inn by car, a man from the inn (a tall, middle-aged man with white hair and glasses) came to us and carefully guided us around, and it was so comfortable that it completely swept away the lonely atmosphere. His customer service skills were so pleasant that I thought he was a true "professional". I was surprised at how pleasant the young people who served us, including this man, were throughout the meal. It's hard to find inns and hotels like this these days, so it reminded me of the nostalgic Showa era when people connected with each other. The food was handmade with "heart" and was beautiful in color, and the spirit of "hospitality" was apparent. In any case, I think it's a wonderful inn with "heart". I would definitely like to use it again when I come to the area for sightseeing or skiing. It's the perfect example of an inn!"

"Nice outdoor onsen and meals!"

"Comfortable and very modern!"

"I was surprised by the response, which I didn't expect from an old inn. With this kind of response, it seems likely that Oigami Onsen will become even more obsolete. 1. Front desk response: When I checked in, I noticed that my name was written incorrectly on the paper, so when I pointed it out, they told me that it was exactly as entered, as if it was their mistake. When I entered the room, I looked at the confirmation email from the inn on my phone and saw that it had the correct name written on it. Just to be sure, I pointed this out at the front desk, but they said it was a typo on the part of the staff, and they didn't apologize or apologize. 2. Plan with 100g of Joshu beef sirloin steak I was looking forward to dinner, but there were 4 thin pieces of red meat. Steak is a dish that is eaten with a sauce similar to Genghis Khan. The amount is clearly less than 50g. I complained to the front desk when I checked out because the foreigner who was transporting me didn't know what was wrong with me, but he gave me the excuse that it was a cut steak (what's that?). Misrepresentation on the website that doesn't even look like the photo. There was no sincere response, and it was at such a terrible level that it would be impossible to come back. It was a horrible stay, leaving me feeling like I had been cheated."

"This was my first time staying here. I used my car's navigation system to get there, but it's in a place where even the navigation system gets lost. Has the room been renovated? It was very clean, and judging by the number of chairs, it seemed like a room for five people and was very spacious... however, there was no water in the bathroom or toilet on the second floor where the room was located. It was one thing for a small amount of water, but it wouldn't flush for a large amount of water, so I used the toilet on the first floor. I even used the sink in the bathroom on the first floor to brush my teeth before going to bed. When I went to take a bath around 4:30 in the morning, there was no water from the taps or shower! It had been working fine the previous evening, but now the sink wasn't working and I couldn't brush my teeth...it's supposed to be open 24 hours, isn't it? After 8am, the second floor and the bathroom were working fine. A heated swimming pool? Such a half-baked thing is unnecessary. I think they should use that money to create more variety in the baths. The room had a TV and a refrigerator, and the mineral water in the refrigerator was complimentary. It seems that meals are basically taken in the restaurant. There is no microwave in the building, only a shared kettle next to the restaurant entrance. I tried to re-boil it, but it didn't work. By the way, there's a microwave at the RV park, so you can use it if you go across from the parking lot."