Hotel Lebed

"Although the location right by the lake is quite nice — about 1.5 km from the center — our experience at Hotel Lebed was far from satisfactory. We arrived through a travel agency and were surprised to learn that our room did not have a lake view. When we asked about it, the response was both unpleasant and dismissive. It seemed to be an arbitrary decision made by the person in charge, who didn’t speak English and made no effort to explain or offer alternatives — even though we would have gladly paid extra for a better room. We also had to go back to reception to request pillow covers, as the extra pillows came without any. No one answered the phone in the room, and there were no instructions on how to use it or which number to call. The TV remote was broken (the battery cover was missing), and the batteries had to be replaced. The staff eventually changed them — but it took over an hour. The bathroom was the most disappointing part: there were no towel racks, no hooks, and even the toilet paper had no holder. To make things worse, I found an insect I couldn’t identify. The overall maintenance was poor, and the curtains were so thin that sunlight hit our faces starting at 6 AM — making it impossible to sleep. Breakfast was modest and not particularly memorable. Unfortunately, I would not return to this hotel, and I would not recommend it."