"it was a great service"

"Nice and clean full service city hotel. Pleasant and helpful service people. I would definitely come and stay next time in this hotel. Open buffet breakfast clean rooms. I stayed here 3 nights."

"A full price performance hotel breakfast open buffet was very good in the area where it also priced very good"

"Really it was amazing accommodation and great hotel and the viw was awsome also the management of the hotel is more that expected specially thanks for Mr. Tuncay because you will find the staff of the hotel working perfect in symphony and silent and you will find every thing what you request immediately with nice smile and this is propf that the management of this hotel is very profissional and big experience with the treatwment with the customers really thank you Radison blue Ordu team :)"

"When I first entered the room, it was very stuffy and smelled bad; there was a strong dampness and foot odor. I had to air it out for about an hour. I also thought there was breakfast service in the room, at least it was included in my accommodation package, but this service was not provided because it did not arrive."

"We stayed at this hotel for 2 nights, The first night as soon as we walked through to our room it smelt very horrible as to which we have realised it was coming from the bathroom like a sewage smell. We didn’t say anything as we were really tired, middle of the night it smelt worse and my pregnant wife wasn’t comfortable which we have then emailed the agent for a refund. They were unable to compensate us but they were happy to give us an upgrade to another room. The second room smelt like cigarettes attached to everything such as curtains, service was good and location was great just not the rooms."

"We paid 185 euros for a room with breakfast and were very disappointed that there was no breakfast buffet. There was only one person responsible for breakfast. On the first day when we arrived, we were not told how breakfast works and what is included. We were not allowed to sit outside either, only in the small room in the hotel. Well, when we arrived, almost all the tables were occupied. Breakfast came, but it was so small for 3 people (see photo) that it was far from enough. On top of that, the crowd was so big, as all the guests arrived at once, that the waiter couldn't keep up. After I asked him several times if I could order something and he ignored our order, I went up to reception after more than 20 minutes and asked if it would be possible to help the waiter, as we couldn't order anything. The lady then came into the breakfast room another 5 minutes later and told the waiter that we had complained about him. We only politely asked if anyone from the hotel could help him so we could order something else. That's when all hell broke loose. The waiter was very offended and angry that we had complained. He explained: "You can see that it's so full." But it's not my fault. And that's why I went to reception so that someone could come and help you. Well, he didn't understand and didn't stop arguing. I asked him if I could finally order something after more than half an hour because we were hungry. And so the days went by and there was an argument every day because he was very vindictive and unprofessional. If I pay 185 euros a day for a room and get breakfast like in a youth hostel, then I can at least expect to get a second cup of tea, cheese or olives. Really ridiculous. In any case, he then looked for trouble with us every day and got it. Because every time we ordered something extra he had to tell us that it cost extra and we would get a bill for it. The reception sometimes had the opposite opinion, sometimes another. It was also very difficult to communicate because the receptionist couldn't speak English and used Google Translate. So we had a bad start to every day with lots of arguments with the waiter. What else is there to say? The area around the hotel is very bad. The roads are very bad. Because it rains a lot, you have to walk through the mud. There are no restaurants around. You have to go to the citycentre. So, we were at the restaurant at the rooftop. You pay more than 10 Euros for a frozen pizza from the freezer. My son couldnt it eat, because it was so bad. And he loves fast-food. The rooms are OK. And the gym is very cramped. If the room cost 70 euros, I wouldn't have written a bad review. But with so much trouble, I had to write one."

"The room is very small and the bed is very uncomfortable."

"Hotel is not even close to be 4 starts, I have stayed at many hotels in Turkey, and unfortunately, this hotel does not come close to what I would expect from a 4-star property. The room we stayed in was not clean. The shampoo dispenser in the shower was empty, the showerhead was loose, and there was a significant amount of mold in the shower. I was surprised that the hotel considered this acceptable for guests. The beds were also very uncomfortable, which made the stay even more disappointing. When I mentioned the mold issue to the hotel staff, their response was that “everyone knows about it,” which was not reassuring at all. A known hygiene issue should be addressed, not dismissed. Overall, this hotel needs serious improvement in cleanliness, maintenance, and management. Based on my experience, I would not consider it a 4-star hotel."