As an IHG member, I expected to have a better experience. Staff was lovely at check in and check out and porter service was great. A lovely room and incredibly comfortable bed with lots of pillow options. Just disappointed by the bathroom which was tiny and awkward and water did not drain easily in both shower and sink. It was also near the laundry so noisy and not very restful. Great selection of food but be prepared to wait. It is a popular dining spot.
I stayed at James Cook for 2 weeks. The staff were very helpful and understanding. They did the very best to make our stay comfortable. I found the bathroom facilities unacceptable. No shelves for the toiletries when in shower, had to place everything on the floor. When showering the water flowed to the whole bathroom and made it into a swimming pool. Had to ask for thick towels to block water and not make the room wet. there was no security lock for safe keeping.
Location perfect 👍👍👍. The renovations have really given the place a nice face lift. Great service. Sure everyone shares an iron that resides in reception , and the stairs needs delicate mindful manoeuvring , but for the price , it was the perfect new years stake out spot ❤️