I have stayed at this hotel at least 6 times for multiple days (this time 8 days) and there’s no customer recognition system or the likes. At least, a ‘welcome back’ would be nice. The staff are friendly, but not always the fastest, especially front desk. It feels like most of them are part-timers. The rooms are ok and reasonably clean and the location great. However, there were a number of hooks that were just coming off the walls of our room this time. If you are sensitive to noise, I would make sure you are not alllocated a room facing the train station, especially in summer when you may want to open the windows.
The hotel is very close to the train station, and Leiden isn't a big city, so it's also a short walk to the university. My room was on the windmill side, and I could see it as soon as I opened the curtains. There's a supermarket downstairs, which is convenient for buying things.
優點:房間乾淨衞生,服務人員有每天倒垃圾以及進行簡單的衞生打掃;離萊頓中心火車站非常近,步行3-5分鐘。火車站裡面有AH to go和對面有JUMBO和ALDI,很方便。前台英語非常好,態度也非常好。恰逢元旦,酒店還在前台為客人準備了糖果和類似糖餅的甜食。
缺點:沒有暖氣,冬天洗完澡會有點冷;洗澡水壓不夠,花灑水小;燈不夠亮,房間偏暗。