Firsts day we got there was good. Second day try and check another night the girl that helped us did not even try to help out. Said she couldn’t find out booking told her it was in there system she keep saying no it wasn’t with attitude. So I had to book another day all over again. And I asked her again are u sure I’m not in there they did it the day before told me no. She knew what she was doing. So when i booked my room again told her there it’s done. Then she tells o I found it No apology no nothing. After I just got done booking my room. Very disappointed with her service bad part I didn’t get her name
I had a great stay at this hotel! The staff is very friendly and always ready to help. The breakfast is good, with a variety of options to start the day well. The location is convenient and easy to access, making it a great choice for travelers. Plus, the hotel is affordable while still offering good quality. I would definitely stay here again!
Great location for the nearby universal studios.
I unfortunately did have an administrative issue at check in which took around 45 minutes to resolve before the hotel issued my room key — the attendant did apologise and said this “never happens”, however it was unfortunate given we had arrived after midnight following a lot of driving.
Other than that, it was a fine hotel.
Everything was very good,except it doesn’t have a airport transport and this was the reason I booked this hotel. Being that it’s so close to the airport you would think it would have at lease one or two trips to the airport.