"The hotel was very nice, the location was just fine. I would have been great it there was an indoors pool for kids."

"We checked in on September 10th, and immediately upon arrival, the receptionist insisted we only had one person booked in their system, offering to pay for a second person for three more nights. After we persisted, she called someone to check, and it turned out everything was fine and we had paid for everything. She was rude, as if we were being rude. We also booked a room with two separate beds, as the photos showed, but they gave us a room with one queen bed. We upgraded to another with two queen beds, but we had to separate them and ask for two sheets. She also said the washing machine was broken, and two days later, another girl said only the dryer was broken, and we didn't have time to wash our clothes. The outlets on one wall in the room didn't work, and the TV didn't work either. The kitchen has a stove, but no pots or pans, so we couldn't cook anything. The breakfasts were quite good, with plenty to choose from and enjoy. The rooms were really clean. The spa and pool were practically deserted at that time, but swimming was possible. There weren't many restaurant options for dinner, and the nearby restaurant was only open three days a week, which was too late for dinner. The gym didn't have much equipment, and one was broken, which was a concern for my husband, who was upset. It's worth a visit if you have your own car and want some peace and quiet."

"So-so."

"Wow, just spent 4 hours in the thermal spa and could easily have spent longer there. The best spa we’ve ever been to - so many different pools and areas to relax. Really nice buffet and got a shuttle there from Bansko - definitely will go back next year"

"Friendly staff,warm welcome ,spacious and clean room with a very nice view , there is a free shuttle to Bansko .I recommend it"

"Great location, we had a nice appointment with a stunning view of the Pirin mountain's summit Vihren. Decent breakfast, Swedish table. Little bit slippery around the pool so watch out!"

"We have stayed at this hotel several times in the past and always considered it a wonderful place. Unfortunately, the current management has turned the experience into a complete disappointment. The swimming pools were cold, the level of cleanliness was unacceptable, and the services were extremely overpriced compared to the quality provided. The hotel is clearly no longer managed with the same care and professionalism as before. It is very sad to see such a beautiful place deteriorate so badly. After this experience, we will definitely not be returning."

"The hotel is around three hours from the airport and approximately 20 minutes from the gondola. There is a shuttle service; however, it only runs twice in the morning and twice again in the late afternoon, with nothing in between. In February, most local shops are closed, although there are still a few restaurants and mini marts open nearby. The hotel and room: Our room is warm, the beds are very comfortable, and the shower is phenomenal. It is true that the kitchen setup is extremely basic. You are provided with glasses and cups, a cooker, and a fridge, but there is no kettle, no pans, no cutlery, no plates, and no washing up equipment. There are also no complimentary refreshments. That said, if you ask at reception, they are happy to provide what you need. We requested a kettle along with plates and cutlery for ourselves, and the staff member was very accommodating and asked what else we required. I am confident that cooking and washing up equipment could also be provided if requested. The bathroom includes shampoo, soap, and shower gel, but there are no vanity kits or conditioner. Breakfast: Breakfast is not buffet style. It consists of cooked options or muesli from a set menu. It was fine, but nothing particularly special. Tea and coffee: Black tea and instant coffee are non existent. Only herbal teas are available, and coffee is from a machine in the restaurant. I would recommend bringing sachet drinks from home for your room or be prepared to purchase them locally. Spa and pool: The swimming pool is acceptable but does feel in need of updating and could be a little warmer. Only one sauna was working during our stay. We have not yet booked any spa treatments, but we likely will. Staff and service: Overall, the hotel is very good. The staff are helpful and responsive. We had a few minor issues: only three pillows between two of us, one pillow missing a cover, and a shower door coming off its runners. All issues were reported and dealt with quickly. We will provide a full review at the end of our stay."

"Our room wasn’t ready upon arrival and when we finally got in, there was dust everywhere. Pools were nice and well maintained but it gets very crowded with lots of kids running around so it’s hard to relax. The buffet area is very small and it gets super busy and cramped during meal times. Food could be better for what they advertise online. There’s not even a water fountain at dinner time as they charge for drinks. Restaurant staff not very attentive also. This hotel definitely needs improvement, and honestly I don’t think I’d be back."