Marriott accommodation in Shanghai

This Marriott hotel is located under the Yangpu Bridge, close to the Yangpu Riverside Avenue. The rooms are 45 square meters, and the bathrooms are clean. The hotel boasts a heated swimming pool and a 24-hour gym. It's a reasonably priced 5-star hotel in downtown Shanghai, with a very extensive breakfast selection. Guests also enjoy free parking. The hotel staff are very friendly and hospitable.

My father was hospitalized for surgery, so I booked a hotel for my 70-year-old mother. I initially booked 4 nights, but the hospital delayed his discharge by a day, so I extended the stay for another night. The first 4 nights included breakfast, but due to my oversight, I didn't realize the extended night didn't. My mother, expecting breakfast as before, didn't order the hospital's plain porridge for my father after his surgery (she felt the hotel's porridge was too thick 😰). When I found out, I asked the hotel if they could humanely provide just a small bowl of plain porridge, but my request was denied after two attempts. I admit it was my oversight. However, Fuzhong Hospital is indeed a bit isolated, and I had already stayed 4 nights. To have my request for a small bowl of plain porridge denied, despite asking for a humane understanding, left me personally disappointed with the hotel's human-centered service and the staff's empathy. The hotel is a service industry; it should demonstrate a service-oriented mindset and an attitude towards resolving unexpected issues, rather than simply rejecting customers' urgent requests based on procedure.

We had a wonderful stay at this hotel. The location is incredibly convenient, making it easy to explore the city. Our room was comfortable and clean, ensuring a very pleasant experience throughout.  A special thank you to the staff Koi, who truly made our visit memorable. Her cheerful attitude and helpful nature was greatly appreciated and made us feel right at home.

We booked this hotel after seeing their online promotions, but the actual experience was very disappointing. We arrived at 5 PM that day, only to find our room hadn't been cleaned. We were then given a different My Little Pony themed room. From 8 PM onwards, my child kept asking about the promised My Little Pony cake and room card. I repeatedly called the front desk to inquire. Despite knowing we had to wake up at 5 AM the next day for Disneyland, my child insisted on staying awake, eagerly anticipating her much-loved Pinkie Pie cake. It finally arrived at 9 PM, a very miniature cake. The front desk explained it away by saying they had too many guests that day, which I found to be a rather unconvincing excuse. Firstly, we weren't walk-in guests; our booking was made a week in advance. Secondly, online reviews clearly state that the cake and room card are usually prepared in advance. Being moved to a different themed room should not have impacted this service. Ultimately, we only received this much-anticipated service after repeatedly prompting them. Thirdly, most of the businesses and amenities surrounding the hotel have shut down, making the area feel quite desolate. This left us with no option but to order takeout, which was extremely inconvenient.

My friends came to visit Shanghai, and we booked the Marriott Executive Apartments Pudong, Hongqiao (Jingqiao) on a whim, just to try it out. It turned out to be an incredibly wise decision! The hotel is conveniently located in the elegant Biyun area, surrounded by a mature commercial district with numerous restaurants. Jingqiao Office Park is right nearby, offering a pleasant view from the guest rooms. The hotel lobby is elegant, comfortable, and inviting. The front desk staff were incredibly polite, patient, and thorough, providing detailed explanations about the hotel's facilities, arrangements, and dining options. The hotel rooms are spacious with fresh air, tastefully decorated, and feel very welcoming. The bedding was exceptionally clean, tidy, comfortable, and functional, clearly showing that the housekeeping is top-notch. The next day, the room cleaning and towel replacement services were prompt, efficient, and well-executed. The hotel breakfast was also excellent, with a wide variety of fresh and delicious food, and ample stock. Even with many guests, the restaurant maintained good order. All in all, my friends had a fantastic stay and said they would definitely choose this hotel again next time they visit.

The two-bedroom connecting room at Marriott is perfect for family trips. There's plenty of space, giving each family member their own comfortable bed, and the connecting passage allows for easy interaction. Having two bathrooms means no waiting in line for the toilet or shower. The Baohua Marriott is well-maintained and looks quite new. The bedding is clean, and the duvets seem fresh. In winter, the room temperature is controlled at 22-23 degrees Celsius, which isn't too hot, and it's just right with the duvet – I slept soundly all night (some hotels set the winter temperature at 25 degrees, and you wake up in the middle of the night feeling too hot even with the duvet). Although the hotel's buffet restaurant isn't huge, it's reasonably priced and offers excellent value for money. The staff are professional and always happy to help. Overall, the Shanghai Baohua Marriott is highly recommended.