Marriott accommodation in Shanghai

This Marriott hotel is located under the Yangpu Bridge, close to the Yangpu Riverside Avenue. The rooms are 45 square meters, and the bathrooms are clean. The hotel boasts a heated swimming pool and a 24-hour gym. It's a reasonably priced 5-star hotel in downtown Shanghai, with a very extensive breakfast selection. Guests also enjoy free parking. The hotel staff are very friendly and hospitable.

My father was hospitalized for surgery, so I booked a hotel for my 70-year-old mother. I initially booked 4 nights, but the hospital delayed his discharge by a day, so I extended the stay for another night. The first 4 nights included breakfast, but due to my oversight, I didn't realize the extended night didn't. My mother, expecting breakfast as before, didn't order the hospital's plain porridge for my father after his surgery (she felt the hotel's porridge was too thick 😰). When I found out, I asked the hotel if they could humanely provide just a small bowl of plain porridge, but my request was denied after two attempts. I admit it was my oversight. However, Fuzhong Hospital is indeed a bit isolated, and I had already stayed 4 nights. To have my request for a small bowl of plain porridge denied, despite asking for a humane understanding, left me personally disappointed with the hotel's human-centered service and the staff's empathy. The hotel is a service industry; it should demonstrate a service-oriented mindset and an attitude towards resolving unexpected issues, rather than simply rejecting customers' urgent requests based on procedure.

We had a wonderful stay at this hotel and would highly recommend it to families with kids. A special thank you to Koi, who was incredibly friendly and welcoming throughout our stay. We checked in later in the afternoon with our kids, and she kindly arranged a platter of fresh fruit for us, which was such a thoughtful gesture and made us feel very well taken care of. We booked the staycation-themed Octonauts room, and it was spacious, cute, and perfect for families. Kids who love Octonauts will absolutely love this room—the decorations were fun and the space was very comfortable for all of us. The buffet breakfast was also excellent, with a great variety of food to choose from. Everything was well-prepared and enjoyable for both adults and kids. Overall, we had a fantastic experience and truly appreciate the warm hospitality, especially from Koi. We will definitely consider staying here again in the future.

We booked this hotel after seeing their online promotions, but the actual experience was very disappointing. We arrived at 5 PM that day, only to find our room hadn't been cleaned. We were then given a different My Little Pony themed room. From 8 PM onwards, my child kept asking about the promised My Little Pony cake and room card. I repeatedly called the front desk to inquire. Despite knowing we had to wake up at 5 AM the next day for Disneyland, my child insisted on staying awake, eagerly anticipating her much-loved Pinkie Pie cake. It finally arrived at 9 PM, a very miniature cake. The front desk explained it away by saying they had too many guests that day, which I found to be a rather unconvincing excuse. Firstly, we weren't walk-in guests; our booking was made a week in advance. Secondly, online reviews clearly state that the cake and room card are usually prepared in advance. Being moved to a different themed room should not have impacted this service. Ultimately, we only received this much-anticipated service after repeatedly prompting them. Thirdly, most of the businesses and amenities surrounding the hotel have shut down, making the area feel quite desolate. This left us with no option but to order takeout, which was extremely inconvenient.

The service at this branded hotel is consistently excellent. I've booked rooms for clients here, and my company has also held annual meetings. The rooms are always spotless. This time, I forgot to ask for an invoice, but after a quick call to the hotel, they promptly issued it for me. A big thanks to Jojo for the fast and efficient service!

[”Heartwarming service, comfortable bedding, and a rich breakfast. Every detail showed thoughtfulness, and the experience exceeded my expectations. I'll definitely stay here again.”,”Convenient location, clean and bright rooms, and a warm and attentive front desk. The facilities were new and quiet. A very satisfying stay.”,”Elegant environment, complete facilities, and wonderfully warm service. Every detail showed care. I highly recommend it to my friends.”]