Ella Rocrita ★★★★

"A Very Disappointing Start to Our Stay – Not What You Expect from a 5-Star Hotel We booked this hotel back in December and informed them well in advance that we would be travelling with an infant. We even paid extra for a higher room category and I personally called before arrival to confirm that a baby cot would be prepared for us. When we arrived, there was no cot in the room. At reception we were told it would be brought “right away.” After an hour, nothing had happened. We kept asking throughout the evening and received the same answer over and over again until midnight. Finally, we were told that the cot would not arrive that day and that it might be available the next morning. As parents of an infant, we had no choice but to improvise. I removed the mattresses from the high bed and placed them on the floor to prevent our baby from falling onto the hard tiles during the night. This is how we spent our first night in a supposedly 5-star hotel. I am attaching photos because they speak for themselves. What concerns me most is the complete lack of attention to child safety. We informed the hotel months in advance, reminded them before arrival, paid for an upgraded room, and still ended up sleeping on mattresses on the floor because the hotel failed to provide basic equipment for a baby. The problems did not stop there. Around 5 a.m., there were repeated power interruptions in our room. Each time the electricity returned, all the lights switched on automatically, waking us and our baby multiple times during the night. The following morning, we were once again told that the cot would arrive “soon.” At noon, we received exactly the same answer. At around 4 p.m., the receptionist spoke with the manager and then informed us that there would still be no cot that day and that maybe it would be available tomorrow. After more than 24 hours, the hotel still could not provide something that had been requested and confirmed long before our arrival. Additional issues we experienced: * Floor tiles covered with visible construction or renovation residue. * Extremely confusing electrical setup – to turn on lights in one part of the room, I have to use a switch located next to the bed. * Air conditioning switching on randomly by itself. * Around 30 minutes waiting time for a simple gyros at the bar. * Not enough sunbeds available for the number of guests using the pools. The most worrying part is that this is only the first day of a one-week stay. If the hotel cannot handle such a basic and previously confirmed request, it is difficult to have confidence that the rest of the holiday will be any better. Mistakes can happen in any hotel. What separates a true 5-star property from the rest is how problems are handled. So far, all we have received are repeated promises with no action. Based on our experience to date, this hotel falls far below the standard expected of a 5-star resort, especially for families travelling with young children."

Althea Suites ★★★

Ella Rocrita ★★★★

"Absolute joke of a hotel. We booked to stay for 29th July 2025. As of February 25, we started to see worrying signs of people who had booked for May, having their trips cancelled as the hotel wasn't going to be ready. I contacted the hotel reservations to be told the hotel will be fully open by the start of July. I again contacted them in April to be told yes, everything will still be ready for July. Today, 21 May 2025, I have received an email from my booking company saying the hotel is closed until 2026 and they are offering me a different hotel which looks nowhere near as good. Absolutely disgraceful, leaving it so late that we will struggle to find a new hotel to accommodate all our family at such short notice."

Terra Minoika Boutique Resort ★★★★

"I have been to Terra Minoika from the 9th till the 14th July. I was there with my wife and my 12yo son. I have no words to describe the excellent stay we experienced in our 5 days at Terra Minoika. I need to mention the spectacular view from our room (Deluxe Suite) and the tasty breakfast. The room interior and the hotel in general are simply perfect! Thank you Hope to see you again in the future! Kind regards from Leonardo, Silvia and Niccolò"

GM Luxury Suites & Spa ★★★★

Hotel El Greco ★★

Kastri Hill Luxury Villas ★★★★

Castri Village Hotel ★★★

"One of the 90s-whatever nice hotels with excellent view at Kouremenos beach, which now needs to be renovated. Very bad (old) bathroom in the room, extremely small shower where you always have this shower curtain stuck on your body. The kitchen in the studio we booked was a very very old one. Water from here and there all around the pool as they don't have the infrastructure to get rid of the water that someone spread around the pool when he gets out of it. The breakfast was too simple and below average"

Sitia Beach City Resort & Spa ★★★★★

"I visited the spa at Sitia Beach for a massage session without staying at the hotel, and it was absolutely perfect. The therapist, Amy, did an amazing job. She was professional, highly skilled, and made sure the entire session was incredibly relaxing. I highly recommend booking a treatment here even if you are not a resident guest!"