SSUN_W_First, the pros:
1. The location is great, about 100 meters from the famous egg pancake shop, with a breakfast place next door. You can also order takeout from some popular restaurants.
2. It's within walking distance of Tianyi Square and Drum Tower, and there are plenty of buses nearby, making travel convenient.
3. The bedding is comfortable; I slept well for both nights. The deluxe twin room was spacious.
Now, the cons:
1. The shower head fell off while I was showering at night. The maintenance worker came to fix it but couldn't, so we were moved from the 5th floor to a room at the end of the 4th floor. The window faced the road, and even with it closed, I could hear cars passing by, indicating poor sound insulation.
2. I used a two-night pre-sale voucher for this stay. Due to my itinerary, I booked Saturday night first, then Sunday night. When checking in on Saturday, there was no mention that I would need to renew my key card for Sunday. When I returned to the hotel at 12:30 PM on Sunday, I found I couldn't open the door. After calling, I was told that because I had two separate bookings, I should have known to come down and renew the key card. Later, when a staff member came to open the door, I was lectured about renewing the card. So, if I hadn't renewed the card, would it be assumed I was only staying one night? If so, 12:30 PM was well past the check-out time, yet no staff member questioned why I hadn't checked out, nor did any cleaning staff enter to tidy up.
3. During previous stays at other Hanting Hotels, the front desk would try to sell me a 50 RMB top-up experience golden card that included breakfast. At that time, I specifically asked if I could still get the golden card breakfast benefit if I booked through other platforms, and I was told I could negotiate with the front desk. This time, however, the front desk informed me that I couldn't enjoy the breakfast if I hadn't booked a golden card directly through Huazhu app. Since there are many breakfast options nearby, not having breakfast was acceptable. But just as the check-in process was almost finished, the front desk suddenly said that downloading and activating the Huazhu app would get me free breakfast. The marketing pitches are inconsistent, making it seem like they're only interested in a one-time sale. I hope they improve their staff training.
Show more