5-Star Hotels in Sydney

I really like Capella. The service is excellent, and the rooms are cleaned and turndown service is provided punctually. I even encountered a front desk staff member who spoke Chinese. The breakfast selection isn't huge, but it's sufficient. The twin room felt like one large and one small bed, which was perfectly fine. The location is convenient for getting anywhere, and food delivery is also available.

The room was clean and quiet. Upon check-in, the front desk gave us two complimentary drink vouchers. We redeemed them at the rooftop lounge before bed. Express check-out was a convenient option. The hotel is right next to the train station, which made getting around very easy. Note that disposable toiletries are not provided, so you'll need to bring your own toothbrush and toothpaste.

After checking out of another hotel in our trip earlier than we intended to, we just wanted to transfer and get some rest after a long trip. From the moment we arrived, everything exceeded our expectations and turned what was already a special holiday into an unforgettable experience. The hotel itself was magnificent—beautiful facilities, comfortable accommodations, and outstanding service from the entire team. Every interaction reflected a commitment to hospitality and guest satisfaction. We would not hesitate to recommend this hotel to anyone looking for exceptional service and a truly memorable experience.

The hotel's amenities are really subpar; it's nothing like a 4-star hotel. Sofitel properties in China are much better configured. I stayed at their hotels in Sydney and Gold Coast this trip, and I definitely won't be staying with this brand again. The bathroom sink was like something out of a hostel – small, single basin, and so low and shallow that when you wash your face or hands, water splashes all over your waist and stomach. We arrived quite late on the first day, and the air conditioning wasn't central, it was very noisy, and the fridge also made a lot of noise. Plus, we were at the end of a hallway. I contacted Ctrip customer service; we couldn't switch rooms on the second day, but they moved us on the third. However, in the new room, the toilet seat didn't have a soft-close mechanism, so it would either slam shut or just fall down. The towels were placed on a tiny shelf – I don't know if that's a deliberate design choice by the hotel? Anyway, it's hard to put into words… all the rooms are at the end of hallways. I absolutely will not stay at any Sofitel brand hotels again… This is my second time in Australia this year, and it's winter, the off-season. Hotel prices were higher than what I booked in February, and my experiences in Gold Coast and Sydney were disappointing… Cairns was even worse, essentially a hostel-level hotel by Chinese standards, with twin beds less than 1 meter wide each… When booking a hotel, it really has to be an international brand, but Sofitel is a chain, and the one in Sydney was truly bad…

I booked a room with a view of the Sydney Harbour Bridge, but when I checked in, all I saw were buildings right opposite my window when I opened the curtains. I had to stand to the side of the window to barely catch a glimpse of the bridge. This was completely different from the photos when I booked, and I feel scammed and very disappointed. Also, the breakfast selection was extremely limited; I almost didn't want to eat there on the second morning.

Pros: 1) Spacious, practical layout with a large balcony, perfect for families. 2) Very close to the airport. An Uber ride costs around AUD 16 in the morning and AUD 22 at night. 3) Plenty of USB sockets in both the rooms and the lobby, which is very convenient. 4) There's a heated pool and a 24-hour gym. 5) Replenishment requests are delivered quickly. 6) Equipped with a washer, dryer, and dishwasher. Cons: 1) The front desk service was mediocre. Upon entering the room, we found one of the bedroom doors locked, and it took multiple calls and reminders before someone came to unlock it. 2) The slippers were incredibly thin, practically like walking barefoot. I've never encountered such poor quality slippers in a hotel before. 3) There was a toothbrush on the shower caddy in one of the bathrooms. 4) The shower door in one bathroom easily hits the sink cabinet when opened, which is quite dangerous. 5) The kitchen lacked a soup pot, only providing a frying pan, which was very inconvenient. 6) Some household appliances were malfunctioning: two USB ports on the dining table were broken, the kettle lid couldn't be opened properly, and the shower in one room made a rattling sound when in use. 7) Even on the strongest setting, the dryer couldn't fully dry the clothes.

The hotel generally meets five-star standards, but it's positioned as a more accessible five-star option. The decor is quite traditional, not a modern, brand-new design. The rooms are well-maintained, and if you're lucky enough to get a high-floor room, the view is fantastic. You get a direct view of the harbor and the sea, which is beautiful both day and night. The rooftop pool and gym are definitely worth checking out; the views are superb and were a pleasant surprise during my stay. It's a bit of a walk to the subway station, a few minutes on foot, but it's generally acceptable. Overall, it offers good value for money, making it suitable for travelers who want a five-star experience but are also budget-conscious.

I absolutely loved the location and overall environment of this accommodation for our recent stay. It was a huge plus for our family trip. The hotel is right above a subway station, making transportation incredibly convenient. We could reach Central in just one stop, and getting to various attractions and shopping areas downtown was a breeze, saving us from long walks or transfers. For a trip with different sights planned each day, this convenient location truly made traveling much easier. The surrounding area also has excellent amenities. There's a supermarket about a two-minute walk away, which was perfect for picking up breakfast, drinks, fruits, or daily necessities. Even on a multi-day trip, we could maintain a rhythm similar to being at home. The living space was one of the aspects I was most satisfied with. The room was spacious and comfortable, perfectly suited for a family of four. The two separate bedrooms gave everyone their own private resting space, unlike the often cramped layouts of typical hotel rooms. Additionally, having a washing machine and dryer in the room was incredibly practical for a family on a long trip, allowing us to do laundry anytime and significantly reduce our luggage burden. The hotel facilities are also comprehensive, with a swimming pool and a gym. The kids could enjoy some relaxed playtime in the water, and the adults could keep up with their exercise routines. Overall, our stay felt comfortable, convenient, and truly like a home away from home.

The hotel ticks a lot of boxes, clean modern rooms, pool and steam room, and in the best location, very central over looking the beach. The hotel has just had a refurbishment, very tidy with a good bar and restaurant on the ground floor. Only slight negative, front dest - check in could be better and a bit more friendly. If you want to stay in Manly, this hotel is your best choice, the other main hotel is way down at the end of the beach.

We had a brilliant experience at the Langham for our wedding anniversary! I forgot how much I like the Langham brand. From the pink ribbon around the toilet paper to the sleep ammenities (we asked for the sleep pillow mist and the room diffuser) to the suggested third eye massage technique and the chamomile tea before bedtime, we felt totally pampered and taken care of. Reservation was made for our celebratory dinner with fine steak dinner over the fantastic view of the Opera House. In room breakfast was delivered on time and the quantity copious. The Spanish bell boy was helpful and friendly. We were also upgraded to a harbour view room to our delight. Location was convenient to walk either to Barangaroo or the Rocks, for ferry ride or metro. Very pleased to have chosen The Langham, it was absolutely the right decision for us!