Luxury Hotels in Sydney

"I made a same-day reservation and arrived, only to be told the deposit was $1,300 instead of the original $100. It’s not that I don’t have the money; I had been traveling for three months, so my credit limit for that day didn’t reach that amount. Since the room accommodation was prepaid in full, I asked to check in with just the normal deposit, but they refused to the very end. I acknowledge that this is hotel policy, but I felt like it could have been resolved if a manager-level official had approved it, yet they insisted it wasn't possible. What’s even funnier is that when I asked if they could refund me if the deposit didn't amount to that, they said that wasn't possible either. I’ve traveled to 65 countries over four years and used to be a Hyatt Globalist, but this is the first time something like this has happened, and I’m just laughing because it’s so absurd. I had a similar experience at the BVLAGAR Hotel in Tokyo a while ago; back then, check-in was naturally allowed (since I had paid in full), but they let me in on the condition that I refrain from using the Mino Bar. Here, however, they refused to budge. They claim there are cases where same-day reservation guests vandalize property. I really don't understand how that has to do with a same-day reservation at all. I was disappointed that there was so much ****** in such a beautiful country like Australia, and the hotel was disappointing as well. Of course, I doubt Australians care anyway. Considering that the essence of the hotel business is hospitality, the overall attitude is terrible. There is no superficial ******, but their eyes speak for themselves. This is the first time I've left a review after traveling abroad for four years. The location is good, though."

"They say Australian hotels have bad service, and I experienced this first-hand. Even at a 5-star hotel, the mini-bar was constantly forgotten during daily cleanings in both rooms I booked, which were on different floors. Also, during breakfast, genuinely friendly staff were few and far between. Out of all the days I stayed, only two female staff members greeted guests with a smile. On April 5th, the front desk was manned by a male attendant in a brown suit, with a brush cut and a beard. My parents arrived before me, so he gave them three English menus. When I arrived, I asked him for a Chinese menu. He said 'okay,' but I waited for a very long time, and he never brought it. During this time, I asked two other staff members about it. I told them I needed a Chinese menu, and they both said 'okay,' but none of them brought it to me. I waited for a very, very long time! I couldn't wait any longer, so I took an English menu myself and went to the front desk to exchange it. As I walked towards the front desk, the same male attendant with the brush cut and beard also walked over. I then told the female attendant at the front desk that I needed a Chinese menu. The male attendant then came over and *actually said* he was also looking for a Chinese menu 🙄. In reality, menus in various languages are usually available at the front desk. And normally, when they check guests in, they ask what language they prefer and provide the appropriate menu. The staff on duty that day hadn't placed Chinese menus on the counter and then delayed providing them when guests asked. I don't want to bring up 'discrimination against Chinese people,' but the attitude of prioritizing foreign guests while neglecting Chinese guests is unacceptable. I will absolutely never choose Capella again!"

"We recently stayed at Novotel Sydney Cabramatta, which is conveniently connected to Cabravale Club. The check-in staff were friendly and welcoming. My daughters loved the room, and the location was perfect for exploring Cabramatta. We especially enjoyed the live entertainment on Saturday night, with Vietnamese singers performing to celebrate ***** New Year. The lion dance performance, including the horse and God of Wealth, was fantastic and festive. It was also a lovely experience meeting the Cabravale Club Vice President and his wife and taking photos with them during the Vietnamese New Year festival organised by the club. However, there should also be enough red envelopes prepared for guests during special celebrations, as my daughters felt disappointed when they missed out and the staff explained because of too many people. The Lotus Bar staff asked us not to sit at the bar, which made us feel uncomfortable. The TV and remote control were not working during our stay, which was inconvenient, especially with children in the room. Free parking was available, but it was confusing because the hotel and the club have separate parking areas without clear signs. Also, there were four of us staying in the room, but only two towels and three key cards were provided. Overall, we enjoyed our stay and look forward to booking again next week to continue celebrating Vietnamese New Year in Cabramatta."

"The room was clean and the kitchen was well-equipped with salt, dish soap, and laundry detergent. Upon checking in, I noticed a damaged frying pan and was able to exchange it. There's also a washing machine in the room. The location is very convenient, with Chemist Warehouse, Coles, and Woolworths all nearby. There are also many dining options, making shopping and eating very easy. On Saturday nights, Chatswood also has a night market, which has a great atmosphere and unique charm."

"I stayed here with my senior citizen mom. The room was huge, clean, and very comfortable. The facilities were also great—the breakfast had a good selection, the gym was nice, and theres a swimming pool and jacuzzi. The in-house food was delicious too. The only disappointment was the view. 😅 We were expecting something similar to the photos, but unfortunately, that wasn't what we got. I asked at reception if we could change rooms, but we were told we'd need to pay extra for a higher floor or a room upgrade, even as a Shangri-La Circle member. Overall, we still had a good stay because of the excellent facilities and service. I just hope the hotel uses actual photos for each room or floor category so guests know what view they're booking. 😅 If I were comparing this hotel with InterContinental Sydney, I'd choose InterContinental. 😉"

"This stay far exceeded my expectations. The hotel's location is super convenient for getting around by taxi or public transport, and there are plenty of restaurants and shops nearby. The room was bright and sunny, spotlessly clean, and the bathroom was dry and odor-free. The bedding was fluffy and soft, ensuring a wonderfully peaceful night's sleep. The front desk staff were gentle and polite, and check-in/check-out was very efficient. When I needed extra slippers or drinking water, they were quickly brought to my room. All the facilities were well-maintained, with stable hot water and smooth internet. It's perfect whether you're traveling solo or with company, offering great value for money. I'll definitely stay here again next time I'm in town."

"Just left the Intercontinental Coogee Beach and I'm already missing it! 📍 Location: Perfect. A quiet, relaxed street but directly opposite the beach. 🏨 Vibe: Superb decor and spotlessly clean. Feels luxurious but relaxed. 🌊 The View: The balcony view is everything! Waking up to that ocean panorama is unbeatable. Verdict: An absolutely brilliant stay. Will definitely be back!"

"The hotel is located in Penrith 🏨, near a large shopping mall with plenty of shops and restaurants, which can meet daily needs. There are also entertainment facilities nearby, including water golf and other recreational options. Accommodation includes free parking 🚘, making it suitable for families. The staff's attitude was excellent, making us feel right at home ❤️."

"I booked the cheapest twin room on the 26th floor, offering a direct view of the Bell Tower from above. The room was incredibly spacious, probably over 50 square meters, and even had a bathtub. While the furniture was quite basic, the front desk service was absolutely excellent. I also visited the gym. The building itself is a former Sydney Post Office, so many people come to take photos. There are even two free daily tours about the building, but I didn't have time to join. Overall, staying here was a great experience. It definitely gave off a 'old money' vibe."