Marriott Hotels in Suzhou

The hotel's location is excellent, very close to attractions like Pingjiang Road, Shantang Street, and Hanshan Temple. They even gave us two complimentary tickets to Hanshan Temple. The surrounding area is convenient with plenty of amenities. The two beds were very large, 1.4 meters wide, which was great for families with kids. Breakfast was fantastic, and they managed the crowd well so it never felt crowded, making for a pleasant dining experience. Since we were traveling with two children, I called the front desk to see if we could get an extra breakfast, and they happily provided one for free. A big shout-out to the hotel for being so accommodating and thoughtful! The pool was a huge hit with the kids, and there's also a toddlers' play area. Overall, with its comprehensive services and management, I highly recommend this hotel for a family trip.

Facilities: As a family traveling from Shanghai primarily for a vacation, we specifically filtered for 5-star hotels opened within the last two years that were also resorts, which led us straight to Marriott. Marriott's reputation is consistently excellent, and this hotel was no exception. The facilities and equipment are very new, especially the pool. It looks brand new, not just in age, but also in its design concept. As you can see from the photos, the blue sky, white clouds, green lawn, light blue lake, and black glass supports reflect beautifully on the pool's surface – a photographer's dream composition. Cleanliness: Very clean. You can walk barefoot on the carpet without a second thought, and there are no unpleasant odors. Service: The gym had bottled water and blankets next to every cardio machine. We had a lot of luggage, and the lobby staff went above and beyond, helping us arrange everything and even proactively bringing a cart to assist with loading and unloading. Definitely a big thumbs up! Environment: The hotel is located in the Yangcheng Lake scenic area. For our weekend trip, we parked our car and left it there, spending both days entirely at the hotel. During a light summer rain, our family enjoyed a leisurely stroll along the lake embankment – it was perfectly pleasant. Parking and EV charging were also very convenient. Restaurant: With its new design concept, this hotel is truly suitable for families with children. For breakfast, there were three cabinets filled with bread, cakes, and ice cream, all of excellent quality. Our child ate 6 waffles! As for the adults, we enjoyed Suzhou-style noodles. There was also an abundance of coffee machines. The overall dining service was excellent, with good guidance and quick table clearing. Even on a busy weekend with many people, the dining experience didn't feel crowded, which was fantastic. Saturday Kids' Lawn Water Battle (50 Crab Coins): We let the kids play freely. The staff proactively provided various water toys and even helped rinse off the bubbles. Highly recommended; we'll definitely return for our next vacation.

The hotel seemed understaffed, with employees clearly doing the work of two people. For example, when we got locked out of our room with the key card inside, it took 20 minutes for staff to resolve the issue. We also dined at the Chinese restaurant, and the servers were constantly rushing around because there just weren't enough of them. Dishes like the crayfish took over an hour to arrive. However, in the end, they refunded us for those dishes and packed us some noodles and red bean soup to go.