Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 14, 2026
Anonymous User
April, the most beautiful time of year, and I took advantage of a rare opportunity to travel. A huge thank you to Liu Qin, our guide from the hotel, for making this trip so special. She proactively added me on WeChat and thoughtfully helped us with directions, recommending nearby attractions and delicious food. When we arrived, a lovely young lady named Zhang Ting greeted us warmly, showing us to our room and explaining breakfast options and recreational facilities. In the evening, Jiajia and Xiao Wang even accompanied us on a stroll through Tongli Ancient Town, allowing us to experience the charm of a Jiangnan water town. The next morning, Xiao Cui guided us to the restaurant for breakfast. If only I had more time, I would have loved to stay a few more days. Looking forward to my next visit!
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Price per night from:VND 2,612,646
Posted on Aug 19, 2026|1 King Captain Suite Lake View
Guest User
The package price on Trip.com was really a great deal. We booked it in advance for our 24th anniversary and stayed for two nights. We happened to be there during a typhoon, so it rained constantly, but thankfully the hotel had everything we needed for food, drinks, and entertainment, so we weren't bored staying indoors. On the first day, we checked into the 'Captain's Suite' on the sixth floor. The facilities were a bit old, but the panoramic floor-to-ceiling windows offered breathtaking views. The bedding felt a little damp. On the second day, the rain was so heavy that water seeped into the room from the deck area. The hotel upgraded us to the 'Navigator Grand Suite' on the eighth floor. The facilities there were newer and well-equipped, making for a much more comfortable stay than the 'Captain's Suite', and the bedding was dry. The breakfast on the first floor was packed every morning, and the variety of dishes was quite good, appealing to most palates.
We also checked out the afternoon tea at the lobby lounge. It was beautifully presented, but the cakes weren't very tasty. It was good for taking photos and passing the time, though.
The executive lounge on the seventh floor only offered soft drinks and alcohol during the day. However, during dinner hours, there were hot dishes, snacks, and cakes, although the selection wasn't extensive.
Overall, the hotel is a flagship Crown Plaza, so it's quite large and has a clear locational advantage. It's just a bit older now, which is to be expected given its age.
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Price per night from:VND 2,414,953
Posted on Apr 15, 2026
World wonders 探险者
Nestled in the heart of a picturesque landmark, this guesthouse offers stunning views of Pingjiang Road at night. There's a cat café right across the street, which is a lovely touch. The breakfast spread is generous, and you can even do your laundry for free. The staff are incredibly warm and welcoming, making this a fantastic choice for your stay.
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Price per night from:VND 1,457,500
Posted on Jan 21, 2026
Guest UserThe room had so much character, you could tell the owner put a lot of thought into every detail. The service was also incredibly attentive; the owner tried their best to accommodate all our requests. Highly recommend! And since it wasn't peak season, the room rate was quite reasonable too.
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Price per night from:VND 2,484,727
Posted on Aug 14, 2026|Guestroom (2 Beds)
Duolaameng
Staying at the Nanyuan Hotel was undoubtedly the highlight of my trip to Suzhou. This garden-style hotel is a living historical museum, having hosted many important leaders. The Chiang family villa and Xiangqu Tower within the grounds are steeped in rich history. On the day of check-in, hotel staff gave us a dedicated tour of the gardens, providing detailed explanations that made us feel like we were traveling through time with every changing view.
The room was well-equipped with high-quality aromatherapy, coffee, and tea. The staff were incredibly attentive; noticing we enjoyed them, they discreetly left extra coffee and tea bags, and even gave me a few additional aromatherapy pellets. This kind of thoughtful service, anticipating needs without being asked, is truly rare and appreciated.
The front desk offered several small gifts during check-in. Upon departure, they also gave us exclusive fridge magnets for the building we stayed in, as well as one for the Chiang family villa, which are lovely keepsakes. The Nanyuan perfectly blends historical charm with warm, attentive service, and I wholeheartedly recommend it.
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Price per night from:VND 2,275,405
Posted on Jun 20, 2026
Guest UserAn excellent experience! The location is superb, within walking distance to Tongli Ancient Town, making travel and sightseeing incredibly convenient. Our housekeeper, Xiao Wang, was warm, thoughtful, and provided attentive, detailed service, always ready to help with any request. The resort environment is elegant and tranquil, and the room was clean and comfortable. Overall, it offers fantastic value for money – a top choice for any trip!
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Price per night from:VND 2,000,186
Posted on Jul 18, 2026|Business Double Bed Room (Screen Mirroring LCD TV)
Guest UserThe hotel was very clean, and the location was excellent, right on the edge of Guanqian Street, offering a quiet escape from the hustle and bustle. The front desk staff was incredibly kind and patient, and even helped us with a room upgrade. We were very satisfied with our two-night stay.
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Price per night from:VND 1,054,362
Posted on May 18, 2026
John SoCame to Suzhou for Zhou Shen's concert. The hotel is in the city center, right next to Suzhou Museum and Humble Administrator's Garden, making it super convenient for getting around. There are lots of restaurants nearby and 24-hour supermarkets. Guests also get discounts on tickets to attractions. The room was clean, and the front desk staff were really friendly and helpful.
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Price per night from:VND 759,761
Posted on Aug 3, 2026|Garden View Selected Big Bed Room
Guest UserOur two-day, one-night stay had its ups and downs. First, the hotel's cleanliness and location were good. We didn't find any obvious sanitation issues, and the bathroom and toilet were very clean. The hotel is located right by Taihu Lake, making it quite convenient to drive to several attractions in Suzhou. The room environment was generally good, but the air conditioning in the hallway was clearly insufficient. It seemed the first floor of our building was still under renovation.
The soft play area facilities are quite suitable for children under 5 years old. For older children, I'd recommend the outdoor climbing facilities, which are more challenging.
What significantly impacted our stay was the management and service at the swimming pool. Firstly, there were no clear dress code regulations in the pool lobby. While we were swimming with our child, we were told that another guest had complained about my husband wearing his own clean underwear under his swim trunks, and he was asked to change. Then, because my husband's swim trunks were a bit loose, a lifeguard told him they weren't standard swimming trunks. We have never encountered such rules at other hotels, and we couldn't find any posted regulations. We also asked the front desk staff, who said the so-called rules were not posted and explained that they were concerned about bacteria on underwear. Leaving aside the fact that the pool itself contains disinfectant, does wearing only swim trunks magically eliminate the bacteria issue?
Additionally, the hotel did not provide steps or toilet seat reducers for children to assist with hand washing. Also, the family next door made a lot of noise in the hallway for a whole hour, which also affected our stay experience.
Overall, for the same price, you can find parent-child hotels with more thoughtful and considerate service. Personally, I would not choose to stay here again next time.
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Price per night from:VND 1,980,804
Posted on Aug 2, 2026|Standard Room
Guest User
This guesthouse is nestled in a bustling commercial street, yet offers a unique sense of tranquility. The second floor is a pleasant surprise, situated right in the heart of the Pingjiang Road core business district. It allows guests to easily enjoy the fun of exploring, shopping, and taking photos nearby, while also being able to retreat to peace and quiet at any time. Choosing to stay here was definitely a wise decision. The guesthouse staff provided meticulous and thoughtful service, arranging the best possible room type for us. The hygiene was good, and all the soft and hardware facilities were well-equipped.
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Price per night from:VND 1,348,963