Campbell Hotels with Swimming Pools

Don’t expect to get any rest at this DoubleTree. We booked a hotel room for 3 nights. Room 201, the East wing of the hotel, right next to the retail shops (Marshalls), and above their delivery dock and industrial trash compactor. The rooms were nice & clean. However, you will not be able to have a restful stay at all. Friday night, we were awakened at 3:30am, by a big rig truck, delivering or picking up something. Not sure if it was working for the hotel or the retail, but after this, it was not easy to fall asleep again. Song with this nuisance the doors below us (staff entrance) would open and be slammed non-stop for the next hour. Saturday morning we told the front desk staff about the issue. They said they would move us on the other side of the hotel, but they had to wait for guests to check out (which they assured us they would have) and they could hold a new double room for us. We told them we would be back later after our event, to get the room. Later that day, upon returning to the hotel around 4pm, we came back to the front desk, there was new shift working the front desk. They told us they did not have a new room for us, and that they were fully booked, and were “prioritizing large groups” and did not have a new room for us. Extremely disappointing! Nothing we could do. The next issue was Monday morning. Awakened again, by the hotels laundry delivery service truck at 6am!!!! Rolling his Containers into and out of the truck, using the load lift gate each time. The rooms should be made sound proof, with sound proof windows as well. The hotel should also have an agreement with the retail businesses to not disrupt hotel guests with their deliveries and use of the trash compactor in the middle of the night! Bottom line, the fact that guests could not have a restful nights stay at a hotel, is not good for a hotel! I mean, isn’t this the main purpose for hotels?! For guests to be able to sleep comfortably without disruption?! So beware of this HUGE issue if you decide to actually book a room with this DoubleTree Hilton Hotel.

From start to finish I really enjoyed Marriott Courtyard Campbell. I called ahead to review information about the hotel and talked to a gentleman named Wally. He was super informative and helpful. When I arrived he also addressed me professionally and was very helpful during the duration of my stay. I would say he exemplifies outstanding customer service. I use Marriott all the time and have not been this impressed or pleased in along time. Plus it is close to home for a nice getaway. Thanks Wally!

We decided to book through a site we had not used in awhile. A good deal is GREAT around the holidays, right? WRONG!!! Upon arriving, the check in process was fairly quick and simple with the young lady; nothing special or welcoming. Upon arriving at the room; we were glad as I had a class I needed to attend to and he had a long day at work! The room was gross, disgusting, smoky smelling, and as my husband touched the drape handle to move it; dust fell like snow! He started sneezing. I personally am not a smoker; so at that point I was freaking out as I smelled cigarettes had been smoked in that room at one point previous. The comforter was so nasty I would of never even wanted to sit on the bed much less sleep on it. My husband did not wish to call the front so I did! I told the girl my concerns and she did offer to switch us rooms but by that time we were so grossed out and I was a bit emotional as I was scattering by then to do my meeting via zoom and work. I told her I just could not do it as I was so disgusted and he would return the keys right away. I am glad we brought 2 cars because I was sick with the idea of my choice in hotels and the outcome! Lucky the place I booked through refunded me regardless of calling them to ask them to honor the refund first and they declined. Now I wish I would of taken photos. I mean my concerns didn't have to do with most handles missing on the furniture, etc..... It was legitimate! I don't smoke; I don't do dirty; and I refuse to settle for nothing less then clean and tidy especially during covid. I will tell you I am fair when it comes to reviews and I only write reviews when they are 5 star except today. I would of never wrote this review; I would of let the issue go as a loss of time should they have agreed to refund me under the circumstances. I don't believe in degrading a family business nor taking away from local businesses as I am a local bay area native. But I believe it was warranted. I feel bad as it is during the holidays but I stand to my code of expectation of cleanliness and hygiene.