"The triple room was too small to accommodate three people. It didn't have a closet with doors, but an open shelf where you could stack your clothes. Next to the double bed were two shelves without drawers. We had to stow our suitcases under the desk."

"We recently booked two rooms at Hotel Edelhof Tarvisio as part of a bike trip along the Alpe-Adria trail. Unfortunately, due to a mechanical failure with one of our rental bikes, my travel companion and I were stranded in Villach and couldn’t make it to the hotel as planned. The other couple we were traveling with did stay at the hotel, so only one of the two rooms would go unused. Understanding that I hadn’t purchased the booking protection, I made a reasonable request for a partial refund or compromise on the second room. I wasn’t asking for a full refund—just some flexibility given the circumstances that were completely beyond our control. What I received in return was a blunt, almost dismissive response from the hotel, without any consideration or empathy for our situation. When I attempted to negotiate a 50% refund on the unused room, the reply became defensive and even went so far as to threaten involving their legal department. While the hotel may be technically within their rights to deny a refund, I found the lack of basic customer service and understanding to be shocking. At the very least, I would expect some degree of professionalism, but what I got instead was rigid adherence to policy with no willingness to meet halfway. If you’re looking for a place with any sense of reasonable customer care, this hotel might not be the best choice. The cold, unyielding response left a bad taste in my mouth, and I certainly won’t be returning."

"Friendly hotel in Tarvisio. We stayed for a night and were very pleased with our stay. Clean, comfortable and conveniently located. Easy access to the Salzburg - Udine bikeway. Would stay here again."

"It is ok,but the breakfast was so poor..4 star hotel and you cant got a simple ham and eggs The pool you have to pay extra...first time I expirienced it All at all it could be much better,but in Tarvisio it is one of the best Golf course is just 700m away and that gives it most vslue"