"The hotel is superlative in every way. The staff are the highlight from long before we arrived through to personally seeing us onto our transfer back to Geneva. The downstairs amenities are delightful and comfortable; also relaxed and relaxing. I could eat their breakfast forever. The rooms are spacious and comfortable. Definitely going back and would recommend to anyone who likes being comfortable and well looked after."

"POSITIVES 1. Room decor - landed well and the common areas around the hotel are stylishly furnished and welcoming. 2. Food: the a la carte restaurant and the other options were of a good/very good standard each evening. Varied options and well presented. AREAS TO IMPROVE 1. Check-In: everyone coming here, whether French or from elsewhere, will have had a decent drive/flight etc. Yes, the small print states check-in at 5pm but we didn't actually think we'd be held to that, having arrived around 2.30pm. The experience felt like a serviced apartment v what is an expensive hotel. 2. Room : Stylishly furnished etc but paper cups for coffee and instant sachets aren't good enough. There were thick layers of dust everywhere and rooms were serviced around 3pm or so. Given it is a ski hotel, almost every resident will be out between 10am and 3pm, not after this. 3. Breakfast : this was generally poor. A lack of bowls, coffee cups or glasses. I saw several guests approach the staff and (very politely) ask for these, only to get shrugged shoulders. I get that it's quite pressured at this service but it's generally for one hour only. 4. Spa Area - the banister leading down to the jacuzzi and pool was hanging off its bearings and my son fell quite badly. Yes, not the spa staff's fault whatsoever but zero accountability or actual care. In the right hands, this hotel could return to what it was. Friends, whose opinion we value highly, assured us it had been excellent. You cannot extricate such a high room rate off people and not have any form of management visibility. Point being, my son suffered a very nasty wound to his leg and nobody felt fit to take my name and check up on him. Hopefully the team will see this and make some major improvements."

"A nice hotel with perfect location with friendly staff that really try to help with everything including sending back forgotten things. Really nice spa! Rooms are great but not exklusive. Breakfast good but could use som more vegetables but had plenty of fruits and bacon and eggs. We will come back! "

"Sadly I am appalled so far with this hotel it is not what was seen in the pictures the cleanliness levels are not to a standard I advise and also I am saddened on how I was greeted to the hotel as we had to walk for 5 minutes in the middle of the night. The beds are to small and as a 5.9 person my feet were off the bed there were stains on the bathroom walls and mold on the ceiling. Sadly I would not advise it. Feels more like a 1 star rather than a 4."