"Wonderful boutique hotel in the city center of Alaior where there are few rooms all decorated with a great taste. We spent new year in Menorca and it was definitively a very good choice as we also could enjoy the New Year's Eve party in the central place of this little typical city. Our definite plus goes to the attention of the hotel owners with a very incredible service for the daily breakfast and nice morning conversations and indications for our day program. We highly recommend the place!"

"We stayed at this hotel from 2–7 September, booking three superior rooms for our family. We spent a substantial amount of money with the hotel including lunches, wine tasting, and a boat tour arranged through the concierge. While the setting is beautiful, our overall experience was disappointing. A nice trip was soured by petty and unprofessional service on our final day. On our final day, four family members left early in the morning, while two of us had later flights and planned to check out in the afternoon. The night before, we confirmed with reception that two of our rooms were not booked for the following night, and that a late checkout with no cost would be no issue. The following morning, we were told again that the 2 of our rooms hadn't been sold. However, we were surprised to be told that there would be an additional charge of €80 to check out 3 hours later than the usual time. After spending such a substantial amount of money at the hotel, this felt like an unnecessary and petty upcharge. The fact the hotel did not honour the initial receptionist’s promise is, to us, a clear sign that guest satisfaction takes a back seat to squeezing every last euro. In our view, charging €80 for 3 hours additional use of a room that had not been sold is ludicrous, especially after having spent so much money with the hotel. When we raised our concerns with the hotel manager, the response was dismissive. It was clear to us at that point that this hotel does not value its customers. Our last day was ruined by unnecessary and negative back and forth with the hotel staff and the manager did nothing to resolve the problem. We had noticed mixed reviews before booking — especially around poor customer service — but decided to give the hotel the benefit of the doubt. Unfortunately, we now regret that decision. For the price, we expected a far higher level of hospitality and professionalism. Would not return, and would not recommend. There are many places in the region that offer true luxury without the arrogance and lack of care we experienced here."

"I came as a solo traveller in September. I was slightly nervous coming on my own but I could not have chosen a more perfect hotel. The room was comfortable with an amazing sea view. The food was excellent. The best BBQ ribs I ever tasted! The reception staff were very helpful. The pool entertainment was also exceptional. I liked it so much I have booked to return in October."

"Another excellent visit to this amazing restaurant. Although we weren’t staying in the hotel, we always make a point of booking a table here for dinner, and have never been disappointed. As you will see from the photos, not only does the food taste amazing, but the presentation is like nothing we have seen anywhere else. We were especially impressed by the Menorcan shrimp cigar….served in a cigar box, complete with ashtray!!! I can highly recommend a visit if you’re looking for somewhere a bit different."

"The hotel is a beautiful rendition of a farm stay. The grounds are stunning and the service is sublime. Room 12 is spacious with a private loungers out back. Beds are comfy, mini fridge in room and lots of space. The bathtub is at the foot of the bed so like who you sleep with! (There is a private shower.) The food at the restaurant Olivier is delicious. You need a car or patience as taxis take about 15 min to arrive. The hotel is only a 6 min drive to Allior and about 15-20 min to Mahón"

"Good cleaning"

"Clearly overpriced. The rooms are not as expected, the quality of service is disappointing, the staff is not trained, the director is a Frenchy arrogant chap. On the contrary, the gardens are top notch, the restaurant area is superbe, and the spa area, stunning. The Menorca experience is clearly overrated, there is not much to do in this island after your third or fourth day there."

"Absolutely disappointing stay; definitely NOT a 5-star experience. We had booked Torre Vella for a 10-day family holiday but left after just one night. The property might be suitable for a romantic weekend at best, but is completely inadequate for a family stay of any length. Breakfast was extremely poor with very limited choice and everything covered in flies. The food overall was terrible - whether burgers or fish, everything was sub-standard and borderline inedible. On top of that, the whole experience is massively overpriced. We honestly cannot understand how this location received a 5-star rating. Hugely overrated, overpriced and an absolute let-down."

"We had a good stay. The room was spacious with a balcony and views of the cove; overall, everything was very good. The food was good, and it didn't get repetitive in five days. The only downside is that it's not truly all-inclusive; it includes a drinks list but not cocktails, everything else is extra, and there are no snacks at the bar; they advertise them, but there's nothing available. They also didn't provide any toiletries."