"Great hotel although coffee machine was an issue to use and why dont htey offer some milk for coffee?"

"The room was okay. We booked a two-night stay at this hotel through Ctrip, including breakfast. Arriving at the hotel a little after 9:10 PM, the front desk clerk warmly checked us in, but didn't explain breakfast. Generally, if breakfast is included, the front desk clerk will inform you of the time and location. If it's not included, they'll ask if you want to order it. However, since we arrived late, we didn't pay attention. The next day, when we had breakfast, no one at the hotel asked us to pay for breakfast. However, when we returned that evening, the receptionist who had been there before asked us to pay for breakfast. I explained that my room rate included breakfast, and that it was also stated on my English confirmation. Since I don't speak French and my English is only sparse, communicating with the front desk clerk was a bit tedious. An elderly woman tried to explain the fee, but the whole process was in French, so the front desk clerk sent her away. Later, a middle-aged man came forward to explain the fee. I asked if he was the owner, but he said no, thinking he was just a tourist or a neighbor, and there was no need to argue with him. Unexpectedly, he became furious, told me to leave the hotel, and threatened to call the police! We exited the hotel and, sitting on a bench near the entrance, called Ctrip customer service. Unlike the previous time in Andorra, the call went through smoothly. Customer service listened to my concerns and said they would contact the hotel front desk immediately and respond in 15 minutes. Meanwhile, the middle-aged man left the hotel and told us the police would arrive in five minutes. However, when he returned about ten minutes later, the police hadn't arrived. He stood behind me and engaged in a conversation with the person across from me, completely rude and unbecoming of a hotel employee. Later, I saw Ctrip calling, but my phone, presumably on Do Not Disturb, didn't ring. So I called Ctrip again, and their customer service offered me a solution: I'd pay for breakfast first, and Ctrip would compensate me. I also asked that Ctrip apologize to the hotel for kicking us out and let us in. Later, a middle-aged man walked out of the hotel, smiling broadly, listening to his phone. He handed me the phone. It was Ctrip customer service, saying they had already communicated with the hotel and that I could check back in after paying for breakfast. After I hung up the phone, the middle-aged man's attitude changed drastically. He smiled and asked me to go through the formalities with the front desk. When I asked to pay by credit card, the front desk said no, and required me to enter my card number into their computer. How could I feel comfortable with that? I said I had to pay in cash, but the front desk looked hesitant and looked at the middle-aged man. He said it was okay, and the matter was resolved. I thought the matter was settled, but when I went back to open the door, I found that the lock had been changed. I went back to the front desk, and they gave me a new key. How bizarre!"

"Hotel in the edge of rocket d'arles in a commercial area, easy access by car. Original déco, large room. The staff of the reception is very nice. Beautiful surprise price quality ratio"

"Excellent hotel: welcoming staff, cleanliness, large and comfortable modern room, small balcony, bathroom with Nuxe products. Mercure quality! And just a short walk from the historic center of Arles."

"The elevator was broken and the toilet was dirty!"

"Reception only speaks French and is not very open to those who do not speak the language. Otherwise, the hotel offers a good quality/price ratio."

"Lovely hotel with the simplicity of ibis and just outside the old city. Therefore a good price quality ratio."

"The hotel was located very close to the major sightseeing spots and was comfortable."

"The hotel is very beautiful and the location is very convenient"