The room was spacious, the bedding was comfortable, and the sunset viewing on the hotel's private beach was beautiful. The kids loved the hotel's swimming pool. However, the hotel didn't provide a swimsuit dryer, and the smart towel rack in the bathroom wasn't working. I reported this to the front desk twice, and a staff member I met on the way brought me into the room to check and confirmed it wasn't working, saying they would contact someone. But after two days, no one seemed to care. So, the kids had to wear their swimsuits wet again in the afternoon after swimming, which was very inconvenient. Also, the room refrigerator wasn't cooling, and I couldn't make calls to the front desk from the room phone. The overall experience didn't meet my expectations!
200 meters from the arena, the hotel's parking lot is next to the arena. Because the service staff was off work when they arrived, they took a long time to get the password to enter the building. It would be better if the hotel gave it early.
Everything is unique & comfortable. But service is not up to par. Below average room service as they don’t understand my English instruction & requests
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