Mazatlan Hotels with Balcony

Excellent customer service. They provide us with useful information that we didn’t know we needed. Everyone was extremely kind and good at their job.

Muy buen hotel, de los mejores en Mazatlan, tranquilo y buenas instalaciones

At our check-in took 45minutes, A/C in room was extremely noisy, broken sink, no acces to WiFi, (WiFi is offered by hotel), We was 3 persons, towels enough for 2p every day, we need to request extra shampoo and towels every day, only 1 key card for the room(no second key available), slow elevator. Bathroom no handicap accessible, minimum control on noise in the hallway. These was not a good experience, pay for 4 people, we only arrived 3p. Hotel refuse to provide credit back

This hotel is my favorite in Mazatlán to go with my family, it is very pleasant the place, very friendly staff, a quiet place to rest, the restaurant the exquisite buffet, the Sundays of very tasty brunch. Two cottages to enjoy and a beautiful view, has balet parkin service, which for the cost of 100 seems excellent, considering that in high season there is a lot of demand in the service, which gives you a Watss app phone to request your car in time, that seems excellent because so program your exit in time, the only thing I disappointed was that there was a person from the ballet that asked for propine, I always used to walk a prop for the service provided, but I'm not glad they don't ask them, from there out all Excellent, the restaurant shoppers of Papagayo of it improve as service, something I didn't like is that they won't respect the room who pay, even when I arrived at 5 p.m. I paid for two rooms with sea view and I received two that were on the side of the hotel, when I took children I was very unpleasant not to have the sea view that was what I paid or they told me no longer The hotel was very comfortable and very comfortable.

Although the facilities are a bit old, it is understandable considering its history of more than 80 years. Almost perfect location: walking distance from the main attractions in the old town, with unparalleled sea views. The staff is very friendly. Breakfast is not rich, but the dining environment is very comfortable. If I have to mention one flaw, the music on the street in front of the hotel is too loud on weekend nights.

The service is normal in general, with exceptions, such as excellent valet parking (they charge you extra for this service, $100 a day), but the one who prepares the omelettes is bad. The food is good, at least what I chose, the zarandeado was exquisite. The pool is generic, not the best. I think the internet is good. The worst are the rooms, mattresses in terrible condition, and rusty hotel accessories. They have sales agents to sell you hotel nights, ignore them, this is in very bad taste, they trick you into giving you 3 nights as a gift, which is a farce, they are just trying to sell you.

The hotel staff were very empathetic, very good receptionists. The guards are very friendly. The pool and jacuzzi are very comfortable and have warm water. If you can go to the beach. I didn't get to try the hotel food.

Excelente atención, así como las instalaciones y la ubicación.

Very good very good

Very good location, they lack a restaurant, everything was good, very good beach